etsang ✭✭✭✭✭

Thanks so much! This worked like a charm, cheers!

We had this issue in our help desk as well. Not sure if it would help in your environment, but we created an Automation Rule which had a condition/trigger of: Then we had an action configured to send a notification template that was created in: Setup -> Service Desk -> Notifications that would send a message to the…

I also forgot to add that the ability to sort Roles would be nice as well, since they currently are sorted by the latest role at the bottom.

Any plans in the future for data masking certain custom fields manually? Thinking it would be very useful to be able to create a custom field named "termination reason" and then in the settings, check a box or "flip a switch" to enable data masking for the custom field. Then of course allow folks in the company like HR to…

I see that we are limited to the number of custom fields we can set to be filterable/searchable on SWSD. Is there a reason for this and will this limit be permanent? Are we able to request expanding the limit of the amount of fields we can filter/search in the future? We have quite a few teams in our instance that would…

Hi @"joeybrown" ! This sounds very promising! I'd like to explore this further and potentially turn this on on my end. I do want to make sure that essentially the only change is that emailed responses from requesters will just become private comments on SWSD correct? Nothing else in terms of workflow and how…