From our Service Agents on SWSD, we found that it could be a very useful feature if we could customize our Comment Settings. For example, one of our Service Agents prefer using a smaller font size instead of the default 14px font size when posting comments on incidents. If there was a way to set this up for each user individually so that they can save them for future incident comments, this would be more efficient as opposed to having to change the font size, or configure the formatting for each comment.
