Beefing up the Report/Analytics Module with more support for Service Catalog tickets would be very ideal for teams to be not only be able to report on Incidents, but also Service Catalog tickets. We also would find that filtering and reporting on the custom fields within these Service Catalogs would be very useful as well.
We also found that not all custom field types are report-able. The one we couldn't find when trying to set up filters for our report is a "date and time" type custom field. It would be helpful to configure this attribute as the "date" attribute where we can set conditions of "less than, greater than 7/14/30/90 days".