Ability to create service catalog requests via email

We are currently in the middle of changing over to a new HR system that has the capability of sending out customized emails for employee onboardings/offboardings. It would be nice if SWSD had the capability to generate a service catalog request via email, similar to how tickets are generated via email to the support address, for things like onboardings/offboardings, that way the request submission could be automated based off of the input info received.

I hope this makes sense!

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feature request

Service Catalog

samanage

Automation

SolarWinds Service Desk

Status: None

Comments

pstein

Makes sense to me! I too could benefit from this functionality for service request workflows (new hires and terminations). We also have the email to dropbox functionality that auto generates incidents which is very helpful, however the email to service request functionality would be very nice to have as well. WORKAROUND: As all emails get put into the system as incidents, you are able to hit the ACTIONS drop down to select "CONVERT TO SERVICE REQUEST" that seems to be a decent workaround for the moment.