The most recent content from our members.
I would like to be able to import a Word Document or PDF to Solarwinds Service Desk Solutions and create a Solution. Article from the uploaded document. RIght now, doing a copy/paste from Word or a PDF breaks formatting, numbered/unnumbered lists, screenshots, etc. ...
It would be highly beneficial to have a Widget available for the dashboard that can display each team member's 'Availability' of a given Queue setup on SWSD - if this could update in real time it would be even better. It is not ideal having to hover over every queue member's profile image to see their availability; this…
We are currently in the middle of changing over to a new HR system that has the capability of sending out customized emails for employee onboardings/offboardings. It would be nice if SWSD had the capability to generate a service catalog request via email, similar to how tickets are generated via email to the support…
Hello, Does SolarWinds have documentation of the SCIM schema used by Service Desk for user provisioning? I understand that a lot of users have been having trouble with Custom Attribute mapping in the Azure Enterprise Application provisioning for SolarWinds, and I have a ticket open with Azure. In my troubleshooting while…
I am trying to create an incident using the samanage api, and it's returning 404. I can fetch incidents with GET https://api.samanage.com/incidents, so I know my auth token is working. When posting to the same endpoint with the sample body in the documentation, it comes back with 404. I'm following the documentation…
The addition of a "Today" option in the Samanage date filter options is essential for enhancing the user experience and efficiency. Currently, users rely on dynamic reporting capabilities, particularly in generating real-time reports that reflect the most up-to-date data. By reinstating the "Today" option, users can easily…
Hi All- Can you limit what agents can access certain tickets in the SaaS platform by queue? can you also assign to a queue based on the email the ticket was sent to? for example, if we wanted the HR team to use the system along side IT, can we make it so that we have another mail drop box for their requests and anything…
Hi! I'm fairly new to working with APIs and am trying to write a PowerShell script to pull all of our "other assets" from our SolarWinds. We'd like to eventually use this API to mass update fields that are not available in the Update function within SolarWinds itself. I've been following the API documentation…
Hello, I am struggling with getting an automation rule to run with keywords. Does anyone have insight as to what I might need to correct with my automation rule to get it to run? I have enabled regular expression(s) and disabled but no impact as to any Incidents created or within the queue. Any insight is appreciated!
When creating a Dynamic Form Rule, Not all fields in a given scope are available as a condition. One example that's really affecting us, is that "Type" is not available for "Other Assets". This forces us to create a giant list of parameters that are displayed for every asset.
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