The most recent content from our members.
Chris Hegen posted about a similar idea, but I would like the option to have a custom field be used as the To: email address for an Ad-Hoc email. My team has informational emails that we are looking to send out as the final part of a Service Catalog process. Many times, the request is put in by someone else, so the option…
They pass to the task itself, but they show up as the placeholders in the email notificaitons
It would be great if the Process Integration option in Service Catalogs & Runbooks was available in Automations. This would add so much power to Automations.
It would be great if the Create Record option in Automations was available in Process flow for Service Catalog & Runbook items VS having to use a complicated API call though the Process Integration.
Hello, I am working on creating a more efficient method for our help desk analysts to post notifications using task items within new incidents. Currently, we have different tasks associated with various ticket types. My goal is to add a process step that automatically posts an update or message to the incident once a task…
We had a great ask in the chat during our ITSM Customer Session at SolarWinds day, sparking the question: What are some learnings or best practices in terms of service catalog structure or knowledge base standardization that different teams have implemented in their own organizations? Some thoughts from the session:…
The Default Text and Help Text on Custom fields is really helpful in assisting End Users to input correct detail first time. Similar on the Subject and Description Boxes would be useful as well in capturing good information on the first submission otherwise End User just write "Issue" or "Problem" which has little context.
We have a need to add a grid like parts list to a service request, which could be created with a series of text fields, however, fields cannot be reused. So this request could focus on the ability to reuse custom fields on a form or reuse input fields on a service catalog item. However, this would not be an attractive…
Good morning! I am trying to generate a purchase request form from the service catalog with a quantity and price. I have a custom field called Grand Total that I would like to have it be calculated automatically using the quantity x price. I have multiple lines for quantity and price so the idea would be to have something…
So what i mean by nested is to add a Parent Child relation to related tickets. An example is we get a ticket from HR advising that several new associates are being hired we then create a internal Service catalog item per new associate and related it to the original request for tracking it would be nice to show its a child…
It looks like you're new here. Sign in or register to get started.