The most recent content from our members.
We are nearly 2 weeks in to moving from WHD to SWSD, and I'm still trying to figure things out. BTW, thanks to all those who helped me on the WHD side of things!!! Looking through documentation and other posts, I'm only finding the obvious for what the Service Catalog Item states are for (Draft, Internal, Approved). My…
Hi all, Is it possible to add attachments to ad-hoc emails from incidents? The full story is we use a service catalog item to do account requests. Part of the process is notifying external folks that the request has come in and sharing the relevant info. Typically, this is easy because the info is accessible via variables…
I am creating a service request catalog and noticed that you cannot paste an image in a TEXT field. It will be helpful if there's is another field that you can select and requesters can just paste the image rather than using the Attach Files option which takes time as the requester will need to save the captured images…
Looking to get that values a user enters in a service catalog field (the date/time) field to be able to use that date/time as an actual trigger for automation. My use case scenario is for onboardings and offboardings we have 'immediate' and 'schedule', if schedule it reveals the date/time field. I use that field in the…
On Service Catalog items it would be great to have the option to change the wording on the Submit button away from "Request Services" as this verbiage easily confuses people. Ideally I'd like to simply see a "Submit" button. Additionally, It would be great if we could move the button to the more local location to the…
We have a large form in the service catalog and I don't understand why the checkbox field type always shows in the ticket, even when unchecked. When other field types are left blank, they don't appear in the ticket. I would like an option to hide any unchecked fields, as it can become difficult to read due to unnecessary…
I'd love to have Runbooks available to be added to Service Catalog items Ideally the ability to nest them with in the Catalogs process as well as in parallel and one after the other.
Maine General Medical Center has a use case where most of their tickets come in via phone and their Agents create the tickets for the end users within the incident queue. What is happening is the agents start filling out a ticket and realize it should have been a Service Request. They would like for Service Catalog…
It would great if the Agent view of Service Catalog items that allows requesting or editing redirected to Submitting a new request when accessed by Requesters or Task users. Agents often send the wrong link to end users, which causes the end user to get a 404 or 403, instead of accessing the form. For…
It would be great if the Process Integration option in Service Catalogs & Runbooks was available in Automations. This would add so much power to Automations.
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