Currently when inserting the incident number variable into an email notification, the # is automatically appended to the beginning of the string. This is problematic if you wish to use this variable to insert the ticket number into something that cannot handle that character including an external survey system or some other tool.
Additionally if attempting to include the ticket number variable "{{incident_number}}" in a custom URL, the addition of the # breaks the link and excludes the ticket number and any data following the # from passing correctly.
Example:
Custom survey link in notification template <br /><a href="https://survey.qualtrics.com/jfe/form/SID=SV_1234">https://survey.qualtrics.com/jfe/form/SID=SV_1234</a><strong>?TicketID=<span>{{incident_number}}</span><br /><br /><span style="font-family:arial, helvetica, sans-serif;">Resulting Link<br /></span></strong><span style="font-family:arial, helvetica, sans-serif;"><a href="https://survey.qualtrics.com/jfe/form/SID=SV_1234?TicketID=#123456">https://survey.qualtrics.com/jfe/form/SID=SV_1234?TicketID=#123456</a> <br /><br /></span><span style="font-family:arial, helvetica, sans-serif;">It would</span><span style="font-family:arial, helvetica, sans-serif;"> be greatly beneficial to be able to pass the incident number along as a variable without the addition of the # sign.</span>
