The most recent content from our members.
When getting a notification of being mentioned in an incident, it's annoying that the email doesn't include the comment in question and you have to click through in to Service Desk to see it. Not always ideal if checking email on mobile etc. It would be good if there was an email variable we could add to this notification…
Chris Hegen posted about a similar idea, but I would like the option to have a custom field be used as the To: email address for an Ad-Hoc email. My team has informational emails that we are looking to send out as the final part of a Service Catalog process. Many times, the request is put in by someone else, so the option…
I love the response templates but was sad to see the limited variables available. i'd love to use custom variables to call specific field responses into the response template. One example is, we have a New User Service Request employees fill out to have a new AD account created. i use a response template to summarize their…
Make the Portal more friendly to the community it is exposed to the audience. On the Welcome Message allow say {{requester_firstname}} as it does on E-Mail messages and the Search Message similar so you can do "Hi Kevin, what can I help you with today?" and it has picked up the user's name automatically
Hello, I create an API Poller with the Json result is for example : reply : b323387cd50f43_240023_inv So I manage the result "reply" and the variable NumQuerry I duplicate this Api poller to ask an other with the body : { "request_data": { "query_id": "b323387cd50f43_240023_inv" , "pending_flag": true, "limit": 100,…
SCRIPTING HELP NEEDED - ALL INPUT IS HELPFUL I have an alert that lets me know when an interface hasn't been used in over 30 days. Currently, we are manually configuring these interfaces into shutdown ports. I want an NCM action to do this for us as we have found no exceptions to the policy so far. I need to script the…
There is a variable type of "Multi-Select List", but it would be nice to also have a plain "List" option where the user could create a list. For example: I'm making a Change Catalog Item for Group Policy changes and have a box for Test Group (which AD group(s) this policy is going to be applied to for testing.) It would be…
Do you want to have the network topology information in an alert email? Showing what nodes are connected to the node that the alert is triggering on. Do you want this kind of info in the alert? With below SQL variable its possible. No, it will not be as fancy as above but at least the info is there (if you want to improve…
Currently, we are trying to automate sending out bulletins for when a Change is about to be implemented and post implementation tasks. It would be helpful if we could include the Start and End date/time for those bulletins. we could probably accomplish this with the {{incident_attributes}} variable being included but we…
At present, the system only recognizes the custom fields that can be included in the Service Request title. However, many customers prefer to have only the default requester field added to the title, in order to avoid having to create a custom field solely for the purpose of adding the requester's name to the Service…
It looks like you're new here. Sign in or register to get started.