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Dear Dev Team, We would like to request reverting to the previous interface for 'My Tasks' as seen under the approver’s access. Please see below the before and after pictures. before: current view: As you can see, the current view is not readable. Also, may we request to view the details of request in my task?
I am proposing a way for the IPAM module to tap into a multi-SolarWinds setup to enable you to have visibility of reservations or subnets on a global level. As an example, one instance in APAC, EMEA, US, but unable to see the reservations or subnets used from each separate instance. AS EOC is read-only, it would be useful…
Currently the change calendar only pulls system default states into the outlook calendar. Due to the nature of how we have setup our change catalog items for normal, standard & emergency changes, we implemented a few custom states into our workflow process. When we rolled out these catalogs for our teams.... the change…
I'm not sure what the reasoning is behind the lack of inclusion of the Closed Date in the columns & filters available for Change Tickets, but it makes it difficult to review and report on change tickets. For example, I can quickly see how many Change tickets were created during a month or quarter, but I cannot find out how…
At this time, it appears there is just one service desk wide calendar function being used to check all change requests for all technicians which triggers conflict warnings whenever any two or more changes have overlapping days/times. For our operation, this feature is now meaningless and annoying. For example, I have one…
I believe this might be in development, but the ability to have different naming conventions for tickets. Often, IT Agents do not know if a ticket is an Incident or Service Request if they are not looking at the list view and relying on email to tell them about new tickets. Since we prioritize Incidents over Service…
Ancillary to the existing FR to allow global fields in the native "add field" options in change catalog items, allowing field logic to determine what fields are displayed natively would be a huge benefit. This would bring the Change catalog experience in line with how incidents and service catalog items already behave.
We would like to request a new feature that a change request cannot be moved to in progress if the change has not been approved or denied.
Can we get a calendar view that shows all Changes and Releases by their scheduling, including which change/release it is by title and who is running the change/release. This would make it a lot easier to visualize Change/Release workflow.
Would like to have the ability to schedule a change request to occur on the Nth day of each month. For example, we have a server patching schedule that must happen on the 3rd Wednesday of each month. Currently, the monthly frequency only allows for a specific date of the month. This won't work for us as that may fall on a…
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