The most recent content from our members.
When getting a notification of being mentioned in an incident, it's annoying that the email doesn't include the comment in question and you have to click through in to Service Desk to see it. Not always ideal if checking email on mobile etc. It would be good if there was an email variable we could add to this notification…
Any idea when or if we will ever be able to disable the yellow ribbon that pops up when an update comes out? Many of our higher ups are not fans of this and we don't always update the day of, and we seem it would be better off disabled. Anything in the future regarding this as an option? Anyone else find this as much as of…
Actualmente, SolarWinds Service Desk solo envía notificaciones tras un incumplimiento del SLA. Sin embargo, para una gestión proactiva del servicio, es fundamental recibir alertas antes de que se produzca un incumplimiento. Proponemos implementar notificaciones previas al incumplimiento del SLA basadas en períodos de…
Hi All, I noticed some behaviour I was not expecting the other day - I created an alert that I don't want to turn on yet, so left "Enabled" set to Off and created the alert. When I got to the Summary screen, I received the yellow box saying that the alert would trigger for one node. While this is what I want in the long…
Type Custom SQL Alert - Single Alert Status ReturnDescription Executes a user-defined SQL statement that will return a single string value that represents an alert status. Valid values are: NORMAL, INFO, LOW, MEDIUM, HIGH This alert monitors the status of commands to ensure they are executed correctly. It captures issues…
Hi, New to the Solarwinds ticketing system, but we are trying to build a process in one of our services that relies on some information from third party vendors. As part of this process, we would like the requestor to fill out a field such as "Email Address" and be able to use that custom field for "Email Address" when a…
The "Save" button can allow you to post a without sending an email. The comment wouldn't be hidden from anybody, like with Web Helpdesk We don't need the end user to receive email everytime we add a comment.
In process workflows, if you want some level of user interactivity from an automation standpoint, you are limited to Approvals and Tasks. Approvals give you the option of Yes/No, but are not configurable outside of the default notification template, so they cannot be used situationally as a mechanism for a tech or end…
We occasionally have situations where our IT techs/agents will create tickets in Solarwinds for requesters. When a ticket is created on behalf of the requester, there is no email notification that goes out to the user once the IT tech/agent creates the ticket. Is there a setting that I am missing that will do this or…
When a support agent do a mention in the comment and some info. The mentioned agent will get an email that it got mentioned in the ticket but not the comment. Is it possible to add that variable? When I look under Setup->Service Desk->Notifications-> "Incident Mention" that variable isn't listed which is strange. If I get…
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