For a Service Request within Service Desk, we have had several users request that we set-up an Ad-hoc email notification process that populates the "To:" field with a variable that is entered into the Service Request by the incident requester. Currently, this function is not available, as we must select an existing user, the Incident Assignee, Incident Requester or other associated people. It seems adding this function would make Service Requests much more useful. I've attached a screenshot for illustration. Also, reference Case # 01405836.
Thank you,
Jace
