The most recent content from our members.
We had a great ask in the chat during our ITSM Customer Session at SolarWinds day, sparking the question: What are some learnings or best practices in terms of service catalog structure or knowledge base standardization that different teams have implemented in their own organizations? Some thoughts from the session:…
For a Service Request within Service Desk, we have had several users request that we set-up an Ad-hoc email notification process that populates the "To:" field with a variable that is entered into the Service Request by the incident requester. Currently, this function is not available, as we must select an existing user,…
I'm trying to have a configuration item, specifically something that appears under other_assets, automatically linked to the incident spawned by a recurring service catalog item. I am trying to use a process integration that is part of the service catalog item to accomplish this. Integration: Samanage HTTP Method: PUT URL:…
Hi team, I have been creating and playing with Service Catalog Items since over a month and found that on the Portal End (User Side) the interface looks very cramped up. The entire page is left blank unless text is added, but from a Form perspective, everything is pushed against the right column. The new update which…
We'd like to have a new field added to the Update Record Process step to generate a new Process Field that appears in-line with the other user-selected fields, instead of just appending to the Title or Description. If we could also have it generate a text file or some sort of automated attachment that would be great too.
We are supporting teams in multiple countries, and would like to be able to offer customized service catalog items for each country. ie: Show the correct costs and configurations for hardware and software for the local country. How can we limit visibility of Service Catalog items based on a user field? This could be…
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