The most recent content from our members.
We had a great ask in the chat during our ITSM Customer Session at SolarWinds day, sparking the question: What are some learnings or best practices in terms of service catalog structure or knowledge base standardization that different teams have implemented in their own organizations? Some thoughts from the session:…
When getting a notification of being mentioned in an incident, it's annoying that the email doesn't include the comment in question and you have to click through in to Service Desk to see it. Not always ideal if checking email on mobile etc. It would be good if there was an email variable we could add to this notification…
This month, our latest release for SolarWinds Service Desk is focused on boosting your team’s efficiency and simplifying your most critical workflows. We're excited to introduce a powerful new integration for endpoint management, enhancements to our generative AI capabilities, and highly-requested updates that make…
Hello community, For specific reasons, I need Service Agents to be restricted from viewing the entire list of users. Instead, they should only be able to see a specific group/people they can assign the ticket to. The same for the group assignment dropdown. Currently, this is not possible, as all Service Agents can see all…
Allowing tags for groups in the use case of tag a Group (or add to description) a keyword like 'Outlook' - Then if a user is searching through groups to assign a ticket, if they type the keyword/tag then it would show 'Application Support' group or whatever group is associated with that tag/description.
We’re back with your quarterly dose of all things SolarWinds® Service Desk. In this live session, our product team will walk through the latest features released since our last update, including 360 Reports, and highlight some of the most requested enhancements—like the launch of Dark Mode. You’ll also get a preview of…
Please update/expand 1- Power Bi connector for pulling full scope of account data 2- Data/Web API further defined, allowing data to be connected in Power Bi Desktop via Web URL. (1) I believe it would be most beneficial to all SW customers using the PBi connector, for it to pull raw data at the individual account level so…
Transferring attachments during a SolarWinds Service Desk (SWSD) incident-to-Jira integration is a common requirement to provide complete context for escalated issues.
On October 12, we’ll take a deep dive into SolarWinds® IT service management (ITSM) and IT asset management (ITAM) so you can expand your mastery of the service desk and enhance your organization’s service management strategy, design, and delivery. From foundational configuration considerations and leveling up your…
Featured Episode: How to Integrate SolarWinds Service Desk with Dameware Remote Everywhere June 8, 2021 SolarWinds Service Desk and Dameware Remote Everywhere are our powerful, affordable, and scalable ITSM solutions designed to integrate to help IT pros streamline support from incident to resolution. By combining the…
It looks like you're new here. Sign in or register to get started.