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Hi All, I am trying to retrive the category, subcatgory and tags from knowledge article(Solutons) GET API, but i am getting only the below solution object. Is ther any way to get these details using the REST API. Please let me know { "id": 1476175, "name": "How to Email a Ticket into SolarWinds Service Desk", "href":…
End users have have the ability to comment on closed or resolved tickets. In IT we don't monitor those tickets. It can be frustrating for the end user as they think we will reply to them. Thank you
When an email is sent to Service Desk, the incident is created in the name of the person who sent the email. I would like the ability to send an email to service desk to create a ticket on behalf of a user / requester. Once the email hits the system, it is placed in the appropriate users name, and i am not required to go…
They pass to the task itself, but they show up as the placeholders in the email notificaitons
It would be really awesome if there was a way to integrate SolarWinds with the Power Automate/Apps platform of O365. This would allow us to create more robust automations with SharePoint and the workflows there. We are working on using webhooks to integrate and custom programming, but it would be great if it was out of the…
Please add the capability to create and/or change the Asset Status in Assets and/or the CMDB.
We had a great ask in the chat during our ITSM Customer Session at SolarWinds day, sparking the question: What are some learnings or best practices in terms of service catalog structure or knowledge base standardization that different teams have implemented in their own organizations? Some thoughts from the session:…
When getting a notification of being mentioned in an incident, it's annoying that the email doesn't include the comment in question and you have to click through in to Service Desk to see it. Not always ideal if checking email on mobile etc. It would be good if there was an email variable we could add to this notification…
This month, our latest release for SolarWinds Service Desk is focused on boosting your team’s efficiency and simplifying your most critical workflows. We're excited to introduce a powerful new integration for endpoint management, enhancements to our generative AI capabilities, and highly-requested updates that make…
Hello community, For specific reasons, I need Service Agents to be restricted from viewing the entire list of users. Instead, they should only be able to see a specific group/people they can assign the ticket to. The same for the group assignment dropdown. Currently, this is not possible, as all Service Agents can see all…
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