The most recent content from our members.
"Form Logic" and "Process" have conditions for "Requester Site" and "Requester Department," but the "Requester" cannot be conditioned directly. This condition set already exists withing automation rules. If brought to the Service Catalog, there are lots of unique ways to utilize on a form-by-form basis. For example, when…
Currently an agent can export all incident details to PDF manually, incident by incident. Having the ability to include the PDF within an email notification would greatly reduce clerical work for agents and improve workflows. The variable could be added to "Resolved" notifications to give all parties a PDF copy of final…
For a Service Request within Service Desk, we have had several users request that we set-up an Ad-hoc email notification process that populates the "To:" field with a variable that is entered into the Service Request by the incident requester. Currently, this function is not available, as we must select an existing user,…
We would like to receive an alert any time a process integration action fails while processing a service catalog request, change request, etc. so we can catch the failure early and update the ticket manually, or re-submit as necessary. Currently the only way to achieve this is to add a notification action to the 'ON…
By Omar Rafik, SolarWinds Senior Manager, Federal Sales Engineering Here’s an interesting article on hybrid IT and how to maintain visibility to performance. We’re also discussing leveraging automation to respond to threats. Choosing which providers to use—let alone whether to choose a public or private cloud approach in…
By Paul Parker, SolarWinds Federal and National Government Chief Technologist I'm the new Chief Technologist for our Federal and National Government team, and I’m glad to be joining the conversation on THWACK with all of you. Here's an interesting article from my colleague, Joe Kim, in which he argues that military IT…
Hi All, We are trying to automate automatic deployment of Linux servers. Our challenge is that as soon as we install the SW agent on a node it registers into SW. When a vm is destroyed and later re-provisioned with same ip and cname, a duplicate is created within SW. We would like prevent the SW Linux agent from creating a…
Hi We run into the debate about what is SDN and what is the difference between SDN other buzz words I really like what Ivan is saying about automation Ivan Pepelnjak-Software Defined Networks - Four Years Later - YouTube [TROOPERS15] Ivan Pepelnjak - Automating Network Security - YouTube And now to the point.. Because…
We have always been requested to have features that will help reduce manual intervention and this is no different, there are may scenario 1) User want their AD account unlocked 2) A tech identified the issue with the leased line/MPLS... and a ticket need to be opened with service provider. With WHD Process -> Action rules…
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