Hello everyone .
Welcome to the NCM Troubleshooting Landing Page in this post i have tried to address most common issues related to the NCM Module .
If you think something is missing / need to add please feel free to comment under the post .
This page will help you to Troubleshooting your issues where you have offline environment without sending the diagnostics to the Solarwinds support.
Please Note: Currently supported software versions Network Configuration Manager (NCM)
Latest Version: 8.0
Oldest Supported Version: 7.6
Solarwinds strongly recommend for an upgrade to the latest version with HF installed - More details you can find out under the posts below linked
Why You Should Be Upgrading Orion and SQL Server
Are you using the older version of NCM ? Please see the post below
NCM-Orion- Upgrade
Fresh Orion deployment Vs upgrade older version
Which Orion logs i should check when upgrading / installing HF activity
Orion Platform Products Installation and Upgrade Guide
NCM requirements for SQL credentials during Orion Configuration wizard
Orion Platform 2018.4 Centralized Upgrades Walkthrough
Troubleshooting NCM Jobs
How can i troubleshot NCM Jobs performance?
Where i can see NCM Job logs ?
Where i can see NCM activity logs ?
Why i am unable to download the device configuration ?
I have Errors downloading device configuration which logs i should check?
NCM connection test is failed to device what to check and how to correct it ?
I want to see what NCM is doing in the logs and live activity ?
I am running NCM Job and few devices are failing downloading configuration (Most common)
Make sure you are able to connect to the device from the poller
Make sure you are able to download the configuration from the devices manually
Troubleshooting NCM performance for jobs /devices downloading configs failure
Troubleshooting NCM Inventory Jobs
NCM Inventory Job is taking to much time / Which nodes are taking long time / Where i can see real time inventory job logs
I have problem with NCM Inventory Job what to check where to check the logs ?
Troubleshooting Device Download Issues
Which file should I monitor to see which router/switch NCM has backed up, or is trying to backup ?
NCM nodes failing downloading Error message: connectivity issues, discarding configuration / "show running" on a Cisco switch ( % Invalid input detected at '^' marker. ) (Most common)
NCM few nodes failing downloading config files (Connection Refused ) / (Connection TimeOut) Error (Most common)
View live Orion log activity Kiwi Log Viewer
View live NCM Job Logs activity for any failure / Errors / Performance
(Most common)
Troubleshooting NCM Config Search
NCM Default Database and Archive Maintenance job
Disable NCM Search to increase performance
Download configuration through SNMP without device login credentials
Troubleshooting downloading F5 devices configuration
NCM troubleshooting downloading F5 devices configuration
Back up the F5 UCS file in NCM 7.5 and Higher version other binary files such as .tgz and .tar
Troubleshooting RealTime RTCN Notification
Troubleshot NCM RealTime Change Notification RTN logs / email issues
I am not receiving Real Time Change Notification emails ? Why ? What to check and which logs ?
Creating real time notifications for non Cisco devices Vendors
Configure real-time change detection in NCM
Troubleshooting Firmware Upgrade Issues
Where i can see NCM View firmware vulnerability logs if its completing the task ?
What permission required on firmware storage folder ?
Firmware Upgrade storage unable to obtain read-write access to network share using specified credentials
Stack switch firmware upgrade / Questions / Feature Requests
Firmware Upgrades for stacked Cisco switches
All NCM Feature Requests can be found here (Most common)
Network Configuration Manager Feature Requests
Troubleshooting NCM Syslog / Traps
Tips and tricks for managing traps and syslog in Orion NPM
I am not receiving Syslogs / Traps from a device how can i troubleshot
NCM Device Template related questions
List of supported NCM devices (Most common)
Creating a new NCM Device Template explained
Manage NCM firmware upgrade templates
Create an NCM config change template
Best practices for NCM device command templates
Create device templates in NCM
Basic NCM config change template commands
A Few Tips and Tricks When Creating NCM Config Change Templates
More Automation in NCM: Usage of Variables and Custom Properties in Command Scripts and Config Change Templates
How to use EOL/EoS Feature in NCM
How to use the EoL/EoS Feature in NCM
SolarWinds EOL Lookup: Which of My Devices Will Become End-of-Life?
Missing or Incorrect EoL/EoS Data
NCM Logs Location
NCM Database health check and Troubleshooting performance
Quick NCM-Orion database health check guide
SQL High CPU troubleshooting checklist
Regular expression / Config Comparison issues - Ignore Blank Lines
NCM config comparison showing blank line
How do I ignore lines in downloaded configs when comparing in NCM
Cirrus Regex pattern for ignoring blank lines with whitespaces
Help with regular expressions and config change reports
NCM Compliance Rule RegEx at the end of the line
Regular expression pattern matching examples
Exclude config content from comparison in NCM
Conflict: Running configs and startup configs do not match
Create and manage policy rules
How to Create and manage policy rules
General Questions / How to in NCM
NCM How do I push a config to a particular model of switch
Overall Running vs. StartUp Config Conflicts Chart shows Unknown
Adding filters to charts in NCM on the Config Summary page
NCM "OVERALL RUNNING VS. STARTUP CONFIG CONFLICTS" SWQL REPORT
NCM use of Regular Expressions in Comparison Criteria
Example NCM command script with variables
Automate tasks with NCM command scripts and jobs
Create an NCM job to execute a command script on devices
Troubleshoot NCM / Orion Alerts
Quick Troubleshoot steps for Orion Alerts
Using Custom Properties sending Alert emails
Learn how to Troubleshooting NCM Example - Cases
NCM Not downloading full configuration [Case studies]
Issue with Huawei device - [Unable to log into router: Time Out]
NCM backup failed ERROR: Running config: Configuration post processing error.See NcmBusinessLayerPlugin and DPE logs
NCM Nightly Jobs suddenly stuck - Reboot System worked [Case Study]
Palo Alto Features
Introducing Network Insight for Palo Alto Networks
Still need assistance from Solarwinds Support
Tips and Tricks on opening a Support Ticket with SolarWinds
