Version 2

    I have few nodes failing downloading config files (Connection Refused ) / (Connection TimeOut) Error what should i check?

     

    Please see this post as well

    VIEW LIVE NCM logs NCM Connection profile test Compare Success and Failure and troubleshot understanding the reason of Failure

     

    Pick one single node and work along to make sure the node in question actually have no issues with connectivity.

    (Please make sure you work on the correct polling Engine where the node is assigned for polling if you have multiple pollers)

     

    Checking NCM Profile
    Orion web console > Go to this node  "target effected node" > Edit Node > NCM Properties check the Connection Profile "Test" if this successful ?

    Checking NCM Profile with SSH Auto

    Also please on Orion web console > Go to this node  "target effected node" > Edit Node > NCM Properties check the Connection Profile

    Select SSHAuto >

    "Test" if this successful ?

     

    If you have connection failure (Make sure you RDP  on the the same Poller where the node is assigned )

    Please try this "ConnectionTester.exe" tool from NCM server and let me know the outcome if this failed as well ?

    C:\Program Files (x86)\SolarWinds\Orion\NCM\Tools

    ConnectionTester.exe

     

    If you are able to connect to the node without any issue and still have the same issue in NCM downloading the configuration

    Or

    You are able to connect with the device using PUTTY / SSH or NCM Connection Tester however you have failure with NCM when running Connection Profile "Test"

    In this case we have to check the Session Trace for the Node.

    Enable Session Trace

    1. Open the Orion Web Console.
    2. Go to:
      7.6 and older: Settings > All Settings > NCM Settings > Advanced Settings
      7.7 and newer: Settings > All Settings > Product Specific Settings > CLI Settings
    3. Enable Session Tracing check box.
    4. Go to the trace log location:
      7.6 and older: C:\ProgramData\SolarWinds\Logs\Orion\NCM\Session-Trace
      7.7 and newer: C:\ProgramData\SolarWinds\Logs\Orion\CLI\Session-Trace
    5. Delete the trace files.

     

     

    Now Run the below Test and check the Session Trace log file for the Error (Error will be listed on the bottom of the log file)

    Checking NCM Profile
    Orion web console > Go to this node  "target effected node" > Edit Node > NCM Properties check the Connection Profile "Test"

    Checking NCM Profile with SSH Auto

    Also please on Orion web console > Go to this node  "target effected node" > Edit Node > NCM Properties check the Connection Profile

    Select SSHAuto >

    "Test"

     

    If you are unable to understand the Error why its failing - You can either search or post the issue on the Thwack or Open Support Ticket and provide us the Session Trace file.

    Please do not forget to ZIP the Session Trace file

    Open Support Ticket

    Tips and Tricks on opening a Support Ticket with SolarWinds

    NCM troubleshooting landing page