Version 4

    NCM Inventory Job is taking to much time / Which nodes are taking long time /  Where i can see real time inventory job logs.

     

    Firstly enable logging Settings > NCM Settings> Advanced Settings > (Enable Scheduled Jobs)

    Enable the logging

     

    Now use the below post and set to view the live logs for inventory

    View live Orion log activity Kiwi Log Viewer

     

    C:\ProgramData\Solarwinds\Logs\Orion\NCM\Logging

    and you will find two types of logs (General.log ) (This log file will contain live activity what you have on the inventory job )

    You will also see the Job logs on same folder where it will show you the remaining nodes processing by the Inventory Job

     

    For Example:

    20-6-2019 09:28:46 - Jobs - ConfigMgmtJob.InventoryComplete on 10.xx.xx.xx Remaining nodes: 9

    20-6-2019 09:30:24 - Jobs - ConfigMgmtJob.InventoryComplete on 10.xx.xx.xx Remaining nodes: 8

    20-6-2019 09:30:24 - Jobs - ConfigMgmtJob.InventoryComplete on 10.xx.xx.xx Remaining nodes: 7

    20-6-2019 09:32:15 - Jobs - ConfigMgmtJob.InventoryComplete on 10.xx.xx.xx Remaining nodes: 6

    20-6-2019 09:32:22 - Jobs - ConfigMgmtJob.InventoryComplete on 10.xx.xx.xx Remaining nodes: 5

    20-6-2019 09:33:41 - Jobs - ConfigMgmtJob.InventoryComplete on 10.xx.xx.xx Remaining nodes: 4

    20-6-2019 09:33:41 - Jobs - ConfigMgmtJob.InventoryComplete on 10.xx.xx.xx Remaining nodes: 3

    20-6-2019 09:33:41 - Jobs - ConfigMgmtJob.InventoryComplete on 10.xx.xx.xx Remaining nodes: 2

    20-6-2019 09:35:32 - Jobs - ConfigMgmtJob.InventoryComplete on 10.xx.xx.xx Remaining nodes: 1

     

    Please Note: Please check your inventory node for the options under inventory settings and select what you really need

    Most common cause :

    Try not to poll any Rout Tables and uncheck them as nodes can have very large tables and this could result delay completion for the Inventory job.

    Please review the Inventory Settings and only select what you really need to poll from the nodes

     

     

    How can i troubleshot and isolate the inventory job issue.

    Create a brand new NCM invenoty job > Add only 2 - 5 Cisco Nodes in the job >

    Only select ARP option to polll

     

    I have Multiple Polling Engines

    If you have multiple polling engines Create separate job for each of APE and test the same as above

    Please create Inventory Jobs with nodes only from one poller.

    Please create this job for all pollers and run.

    We need to know if there is a problem with a specific poller.

     

    If issue is on a specific poller

    Does manual config download work for this poller?

    Does Config Download Job works for these Nodes on this poller ?
    Could we test ping between Main and this problematic poller?

    Maybe firewall rules block something. Could we do some tests - turn off the firewall and check if the job works? (could be problematic)

     

    Run the inventory job > Check the General logs and job logs here.

    C:\ProgramData\Solarwinds\Logs\Orion\NCM\Logging

     

    Now add more nodes in the same job and check the results and outcome.

    Please keep checking (CPU / Memory ) on the Orion NCM Server to make sure it doesn't create any recourse  constraint situation there.

     

     

     

    Nightly Network Inventory failed with some errors

     

     

    20-6-2019 14:39:59 - Inventory - 10.11.255.253 InventoryNode.SNMPReply: Error: Timeout

    20-6-2019 14:39:59 - Inventory - ---------------------------ActiveNodes.InventoryFailure xxxxxxxxxxxxxxxx-192.168.1.1 Failure reason: Does not respond to SNMP queries using 'SNMP_COMMUNITY' Remaining nodes: 40

    20-6-2019 14:39:59 - Inventory - 10.11.232.88 InventoryNode.SNMPReply: proceed reply for ,{A57292D6-8797-4CF5-9CE9-FD7DAD71217B},NCM_Entity_Physical,AssetID

    20-6-2019 14:39:59 - Inventory - 10.11.232.88 InventoryNode.SNMPReply: OID: 1.3.6.1.2.1.47.1.1.1.1.15.6461 NCM_Entity_Physical:AssetID.6461=

     

     

    Inventory job showing below logs instead

     

    Job Engine: NCM

    1-6-2019 23:00:09 : Started Nightly Network Inventory : JobDescription_10024d4c-9963-41d3-9f9a-fe271ab81f19

     

    Please disable this job > Create brand New Job > Add only one  Node (For example Cisco Node )

    Deselect Inventory Settings options if not applicable 

    Run this New inventory job now and then check if you still have the same Error ?

     

    Add more Nodes into the same Job and keep checking the logs .

     

    If you still have the same issue even after following all above steps please

     

    Still have any issues with the job please see the post below .

    Troubleshooting NCM performance for jobs /devices downloading configs failure

    NCM troubleshooting landing page

     

    Still have any issues please report to the Solarwinds support through ticket.

     

    Open Support Ticket

    Tips and Tricks on opening a Support Ticket with SolarWinds