Version 3

    I have nodes failing downloading config files with Error / Error message: connectivity issues, discarding configuration /  "show running" on a Cisco switch ( % Invalid input detected at '^' marker. ) ?

    Please follow the above steps and also make sure you have enabled mode setup for the device up to # enable level .


    VIEW LIVE NCM logs NCM Connection profile test Compare Success and Failure and troubleshot understanding the reason of Failure

    NCM few nodes failing downloading config files (Connection Refused ) / (Connection TimeOut) Error


    Still have the same issue ?

    In this case we have to check the Session Trace for the Node.

    Enable Session Trace

    1. Open the Orion Web Console.
    2. Go to:
      7.6 and older: Settings > All Settings > NCM Settings > Advanced Settings
      7.7 and newer: Settings > All Settings > Product Specific Settings > CLI Settings
    3. Enable Session Tracing check box.
    4. Go to the trace log location:
      7.6 and older: C:\ProgramData\SolarWinds\Logs\Orion\NCM\Session-Trace
      7.7 and newer: C:\ProgramData\SolarWinds\Logs\Orion\CLI\Session-Trace
    5. Delete the trace files.


    Now Run the below Test and check the Session Trace log file for the Error (Error will be listed on the bottom of the log file)

    If you are unable to understand the Error why its failing - You can either search or post the issue on the Thwack or Open Support Ticket and provide us the Session Trace file.

    Please do not forget to ZIP the Session Trace file


    For more details please see below post

    NCM troubleshooting landing page