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In the Service Desk Service Catalog while modifying an existing catalog item: Has anyone had issues deleting the variables used in a dependent drop down? Unfortunately, I deleted the dependent dropdown field first and now am unable to delete the variable used in that dependent drop down. I've attempted to associate the…
`Error: not_a_saml_app` is what google barks back up when testing and trying to log in. Followed all the steps listed here: https://support.solarwinds.com/SuccessCenter/s/article/How-to-log-in-to-Web-Help-Desk-using-Google-G-Suite?language=en_US Not sure how to debug this issue further? This is the same error described in…
The following defect occurs attempting to uploading a certificate in the web interface. It's blocking the addition of new certificates into the Keystore. WHD 12.7.7 Windows Server 2019 Fresh install (as of yesterday)
When we roll out a new machine, is there a way for this machine to get added to our asset list automatically? With our previous ticket software when the remote software would get installed, the machine would check in and become part of our asset list. Trying to figure out how we can do that with web help desk and dameware.…
So we've done the 12.6RC upgrade as we have been waiting for ticket checklists... ...only to find they are limited to 10 items. Why oh why!
We are receiving email alerts with the message "Error processing mailbox messages: Tag mismatch!" Has anyone else seen this and knows how to resolve them? I haven't found an answer for this error message on the forums.
I am using Microsoft Windows 11 Pro in which I am using Solar-Putty. Even after changing the size of text in General Tab > Launch PuTTY settings the Putty text size is not reflecting. Kindly provide me the solution how to fix it.
in my environment i have 2 types of email internal email ( exchange to send only between domain users ) with no capability to send outside the domain external : pop email i set up both emails incoming and outgoing on the help desk (helpdesk.local and helpdesk.com style), if i send from internal , a ticket is created..if i…
Hi experts, The portal of WHD didn't respond, and I got the following msg: ------------------------------------ Your connection isn't private Attackers might be trying to steal your information from whd.majnoon-ifms.com (for example, passwords, messages, or credit cards).…
Hello, after updating Remote Support, I had to update the agent client on the stations. I did it according to this instruction (last option) documentation.solarwinds.com/.../mrc_client_agent_service_installation_methods.htm but even if I check include configuration file during installation (I have set: permission…
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