in my environment i have 2 types of email
internal email ( exchange to send only between domain users ) with no capability to send outside the domain
external : pop email
i set up both emails incoming and outgoing on the help desk (helpdesk.local and helpdesk.com style), if i send from internal , a ticket is created..if i send from external , nothing comes but the email is removed from my inbox ( so it was received and opened somewhere )
Edit : i tested and received this error : We're sorry, your e-mail address was not recognized by the help desk, so your request for support could not be submitted.
Edit 2: got this error in the WHD messages :
Connection reset
javax.mail.MessagingException: Connect failed;
nested exception is:
javax.net.ssl.SSLProtocolException: Connection reset
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:219)
at javax.mail.Service.connect(Service.java:366)
at com.macsdesign.whd.util.EmailUtils$1.executeUntilTimeout(EmailUtils.java:262)
at com.macsdesign.util.ThreadTimer$TimeableThread.run(ThreadTimer.java:138)
Caused by: javax.net.ssl.SSLProtocolException: Connection reset
at java.base/sun.security.ssl.Alert.createSSLException(Alert.java:126)
at java.base/sun.security.ssl.TransportContext.fatal(TransportContext.java:321)
at java.base/sun.security.ssl.TransportContext.fatal(TransportContext.java:264)
at java.base/sun.security.ssl.TransportContext.fatal(TransportContext.java:259)
at java.base/sun.security.ssl.SSLTransport.decode(SSLTransport.java:137)
at java.base/sun.security.ssl.SSLSocketImpl.decode(SSLSocketImpl.java:1152)
at java.base/sun.security.ssl.SSLSocketImpl.readHandshakeRecord(SSLSocketImpl....
what to do to make both create tickets ?
