Is there way for other techs to receive ticket update notifications for techs on vacation?

cchambersCAP

Is there any built-in way for another tech to receive ticket update notifications when the assigned tech is on vacation? It looks like the Backup tech function only works if a ticket is escalated to a tech (at least how I read it). I want a way to make sure ticket updates are seen and responded to on tickets assigned to out of office techs without having to reassign all the tickets.

leos

I thought it also will notify the backup of any new tickets if that tech that is on vacation is the Lead tech assigned to that Request Type entered.  But you could also set up an action Rule for if a ticket is assigned to that Tech on vacation, you could reassign it to the backup or send them an email, etc.