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I don't know about the rest of you, but I'd sure rather have issues fixed before developers focus on AI and new features. I have reported tickets on some of these and it has been months: 1 App drop down menu not showing full results, only shows first page full but you can't scroll. But if you search for what you know is…
We have an ESM setup where IT and a non-IT dept will be using the the SWSD platform for managing separate tickets. As IT we'll have some but not all IP based assets, but the non-IT group will need to manage a lot of non-IP units. What we need to figure out, is how to either create a custom form that can be used for asset…
We currently use SSO. Can an additional email be configured in the SolarWinds system so the updates (ticket assignments/comments) can go to an external email as well?
I've created a custom image for the login page that has some directions included for users when they first sign in. It's a simlpe "click 'Forgot your password' to get started" directive, but the image isn't autoscaling based on the screen resolution. It's fine on my wide desktop monitor, but my laptop (which most users in…
Hey Thwack, I'm trying to get an Automation to post a comment onto a ticket automatically but it keeps erroring out. I have duplicated the process integration exactly from how I have one in a runbook that works flawlessly so I'm unsure why this one is not working. I've included screen shots of the Process Integration from…
I was notified by staff that they are no longer getting emails, as of 3/1, when their group is assigned a task in a process. I am still getting notifications so I'm wondering did something change with Task Users no longer being able to receive notifications? Just looked at the Roles and Permissions and I didn't see…
I want to set up the SD portal so the widget buttons I've created don't always open a brand new browser tab. How can I do this?
For instance, say I have an Access Request form that has an Access Category dropdown field and an Access Details text field, would it be possible to fill those fields by appending the values to the URL for the form? Something…
I'm trying to configure a process automation that updates Service Catalog tickets with a custom field (Ticket Title) and the Requester (I.E. "Hardware Form" becomes "Hardware Form - {{Broken Monitor}} For {{Tim Jones}}"). However, every time the ticket is submitted, it automatically updates the State to "Resolved" for no…
Looking through the email logs I can see delivery problems emails from the service desk are being bounced by Mimecast and anti-spoofing rules. Emails are coming from eu-west-1.amazonses.com rather than from our in-house exchange server. Has anyone else had this and how did they safely get around this?
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