Get the latest news about SolarWinds Service Desk (SWSD)
I've created a custom image for the login page that has some directions included for users when they first sign in. It's a simlpe "click 'Forgot your password' to get started" directive, but the image isn't autoscaling based on the screen resolution. It's fine on my wide desktop monitor, but my laptop (which most users in…
Hey Thwack, I'm trying to get an Automation to post a comment onto a ticket automatically but it keeps erroring out. I have duplicated the process integration exactly from how I have one in a runbook that works flawlessly so I'm unsure why this one is not working. I've included screen shots of the Process Integration from…
I was notified by staff that they are no longer getting emails, as of 3/1, when their group is assigned a task in a process. I am still getting notifications so I'm wondering did something change with Task Users no longer being able to receive notifications? Just looked at the Roles and Permissions and I didn't see…
I want to set up the SD portal so the widget buttons I've created don't always open a brand new browser tab. How can I do this?
For instance, say I have an Access Request form that has an Access Category dropdown field and an Access Details text field, would it be possible to fill those fields by appending the values to the URL for the form? Something…
I'm trying to configure a process automation that updates Service Catalog tickets with a custom field (Ticket Title) and the Requester (I.E. "Hardware Form" becomes "Hardware Form - {{Broken Monitor}} For {{Tim Jones}}"). However, every time the ticket is submitted, it automatically updates the State to "Resolved" for no…
Looking through the email logs I can see delivery problems emails from the service desk are being bounced by Mimecast and anti-spoofing rules. Emails are coming from eu-west-1.amazonses.com rather than from our in-house exchange server. Has anyone else had this and how did they safely get around this?
is it possible to add a reminder notification for a purchase payment date (note the purchase is in the contract)
I have a problem that I think might end up being a feature request. When you relate items in SWSD (doesn't matter if it's relating incidents, changes, problems, whatever), this activity does not update the updated_at field for either related item, nor does it generate any audit log. This is currently wreaking havoc for…
I am making a Powershell script to add hardware items from a spreadsheet to Solarwinds Service Desk Assets. In making my test script, I try to write a test item via POST request to the other_assets.json with the following script, but I receive a 422 error. Can you please help verify I am providing the correct input? —…
It looks like you're new here. Sign in or register to get started.