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Hi Need a help on API integration on SWSD. when I GET https://api.samanage.com/users.json it gave me 401 error. Need your help in this regards. we have a multi-tenant environment
Hello everyone, I am currently developing a bidirectional ticketing integration with SolarWinds Service Desk (SWSD) that supports full CRUD operations. For the configuration phase of this integration, I need to dynamically populate dropdowns with the available Ticket States and Ticket Priorities from a connected SWSD…
I see you can use the Process tab on a Service Catalog form to add a condition and actions to add Tasks to that Request but I don't see a way to add Tasks to Incidents automatically when they are created (I know you can manually go in and add tasks on that tab). Anyone know a way to automatically add tasks to an Incident…
Is there a way to have a collapsible, hidden/redacted, an entry in a solution? What I'm thinking of is something I've typically seen in message boards. Someone has code or an explanation that is lengthy and will use the collapse feature to keep the post/entry short until the user clicks it.
We recently moved over from Solarwinds Web Help Desk to Solarwinds Service Desk. WHD had a dedicated Reservation system for easily checking in and out asset items for a set period of time and that would send email alerts to the client if assets were past due. The reservation system would also show technicians if an asset…
When I add a field to a form it puts it on left or right side of the form. If I want a field to go all the way across the form and not just on one half or the other, how do I do this? I don't see a way to stretch the field to go all the way across. Is it tied to the field type or something?
In SolarWinds Service Desk to fetch the incidents and changes entities we are using the below mentioned APIs. 1. Incidents - https://api.samanage.com/incidents.json 2. Changes - https://api.samanage.com/changes.json Now along with this API we are passing the filter param with the updated_from as the key and the value as…
I need to create an automation to set a specific action when an incident was resolved only by an agent. Is there a way to use Resolved by or Resolution code fields?
Hi, Does selecting groups as part of the assignee scope automatically include members of the group. i.e. if the scope is set to "Desktop" but the ticket was assigned to Jon Doe (a member of Desktop) would this be included?
Hello, We'd like to display a custom field on the 'New Incident' page that's accessed from the Portal; so our clients can submit an issue and include additional information. It seems Dynamic Form only shows the custom field on the Platform side. How to modify the Portal's 'New Incident' form?
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