I'm trying to configure a process automation that updates Service Catalog tickets with a custom field (Ticket Title) and the Requester (I.E. "Hardware Form" becomes "Hardware Form - {{Broken Monitor}} For {{Tim Jones}}"). However, every time the ticket is submitted, it automatically updates the State to "Resolved" for no apparent reason. I tried including in the automation setting the State to "New" but it still aborts the ticket. What is happening? Any help is appreciated.
