Group Assignment Notifications

Question

I was notified by staff that they are no longer getting emails, as of 3/1, when their group is assigned a task in a process. I am still getting notifications so I'm wondering did something change with Task Users no longer being able to receive notifications? Just looked at the Roles and Permissions and I didn't see anything there revolving around notifications.

Also, I noticed we can no longer complete a task for someone else. This is a problem in our processes as sometimes people are out on PTO and we need to complete the task to keep the process moving. Any workarounds on that as well?

errorqueen · Accepted Answer

Update: I found out it is only one particular group. So the other groups are still getting notified for a group assignment but it is just one specific group. I don't see anything blocking it in our system. They have the same exact permissions as the other groups. I cannot seem to find any difference that would make the notifications stop for any reason.

joeybrown · Accepted Answer

Hi @errorqueen,

I am bouncing between meetings so this response might not be fully baked, sorry!

There is a setting on each group about notifications. That is the first place I would check to see if that single group has that toggle off for some reason.

The other items about only assigned user can complete the task, that is an upcoming feature that I wonder if your organization is doing early access testing for us on. If you want to send me your organization name in a DM I can check if that is the case.

Thanks!