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I'm new here, so I apologize if I post in the wrong place. I have a question: How do I run an employee report? It's the end of the year self-evaluation, and I want to compile a report of all the tickets I've closed over the year. My company doesn't focus on the time spent on tickets or any other metrics; I simply want to…
Trying to get the license activation page to activate SEM at https://customerportal.solarwinds.com/, but it appears to be down. Just me, or…?
We're excited to announce our latest release for SolarWinds Service Desk. This update is packed with new features and enhancements focused on three key themes: strengthening your incident escalation process, refining the agent assignment workflow, and giving you more granular control over your platform’s security. Let's…
It seems that I can't see the change categories field is there ay particular setting I need to turn on ?
I added a change request form because I wanted to have some kind of logic but it seems in the state I cannot use the change states although the scope is set to change any advice on how to acheive that ?
How can I keep all the out of the box service agents permissions and restriction but also make the service agent only see their own groups tickets i have already asked this question but it seems I can't reach it after the update
Is there way to turn on/off the user details that appear under the incident name? We can see their Dept and Site, but this confuses some technicians making site visit. I know these can be changed manually. Is there a Global setting or Service Desk setting where we can dictate which user profile information to show.
Hey All, We use SolarWinds Service Desk and have always wanted to clean up the main ticket homepage page a bit. Specifically, we found that the extra text that appears next to the title isn’t really needed and just clutters the view. Since there’s currently no built-in way to disable it (and I’ve been requesting this…
Advice required please! We have a requirement to add an external email address in to a CC field, and we would like the external recipient to be able to reply to the notification they receive and have their response be added to the comments. Apart from setting them up with a guest account in our environment, does anyone…
We had a great ask in the chat during our ITSM Customer Session at SolarWinds day, sparking the question: What are some learnings or best practices in terms of service catalog structure or knowledge base standardization that different teams have implemented in their own organizations? Some thoughts from the session:…
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