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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
Service Desk Newsroom
Get the latest news about SolarWinds Service Desk (SWSD)

Recent Discussions

Adding attachements to ad-hoc emails
Hi all, Is it possible to add attachments to ad-hoc emails from incidents? The full story is we use a service catalog item to do account requests. Part of the process is notifying external folks that the request has come in and sharing the relevant info. Typically, this is easy because the info is accessible via variables…
Moved: DPA Startup Failure
This discussion has been moved.
omada wireless control in Solarwinds
i cant add omada wireless control in Solarwinds . how to add it ?
[Virtual Event] Q2'26 SolarWinds Service Desk Update
Ready to get more out of your service desk? Join us on June 23 for our SolarWinds® Service Desk Quarterly Update, where we’ll showcase our latest product enhancements designed to streamline your workflow. This is a practical, hands-on session built to guide you through our newest releases and give you an exclusive look…
Less Than / Greater Than options for Number Fields
I'm trying to create an approval process where my Process workflow uses a Condition Set on a Number field but the only operators available are 'Equals' or 'Not Equal'. Is there any way to achieve either Less Than, Less Than or equal to, Greater Than, or Greater Than (or equal to) conditions?
Get Attachment API is stalling for 30 mins.
I want to ask you regarding another issue related to the SolarWinds Service Desk attachment GET API. So currently what we are facing is that, when we hit the mentioned API for getting the attachment content, then it is taking almost 30 minutes to return the response for the attachment content. Now in case we open the same…
Forms Elements - Internal Server 500 Error
It seems that the Separators and Titles do not function from Labs as expected. When input into a service catalog, everything seems fine until the Submit Request button is selected at which time an Internal Server Error 500 error pops up. If we remove the separator and title, the service catalog item works properly again.
search function
we have recently lost the ability to search through tickets using asset numbers. The asset field is in view. Any suggestions?
Contract Management
I know I can export all the columns and discrete data points stored in Solarwinds for contracts, but my leadership is looking for an export of all the document attachments stored in each contact. Does anybody know of a way to do that in mass? Thanks! Wendy
How do I transition Incident state via the API?
How do I transition Incident state via the API? A PUT requires a new state_id, but there seems to be no way to obtain the list of permitted ids. I've tried low integers (up to 40) but all refuse. https://apidoc.samanage.com/#tag/Incident/operation/updateIncidentById Thanks!