Get the latest news about SolarWinds Service Desk (SWSD)
Hey all, I have recently inherited the responsibilities of being our SolarWinds Administrator and could use a sanity check from people who’ve been down this road. Working on redesigning our architecture inside of the solution and have hit a pretty big snag. (Keep in mind, just 5 weeks ago I was doing Tier 1 support so this…
Hi All, I've recently seen that SWs have added Runbooks (to the following area 'Setup > Service Desk'). I just want to get an understanding of what others feel the difference is between solutions and runbooks? I know for solutions internally we have sort of processes we follow, but not sure if these then would cross over…
We are adding purchase dates to our older inventory for lifecycle purposes and we have to manually update from USD to GBP. can SWSD default currency be changed?
We have created daily tasks for our service agents and we would like to create an automation that resolves the daily task if the agent has set an OOO. Possible?
Hey All, Recently found that with integration with entra and intune, assets will be able to field match to either the UPN or the email address and automatically populate the asset owners. This is great for Intune, but we don't use intune for our macs. Has anyone found a way through API or other to connect and get…
The new features that are coming out, like editing visual workflow maps and Sandbox are locked to Premier, is a bit ridiculous. Our company cannot justify Premier tier cost with the amount of licenses (200+) we need to pay for. I cannot begin to count the number of times we as a company have asked our account rep and CSM…
For our Staff Departure process, we currently include a task in our Service Catalog workflow to send a response template to the departing staff member’s manager (who is copied on the ticket). This template notifies them that the staff member has departed and that they have 30 days to take action on the employee’s OneDrive…
Is there a way to move the AI summary out of the way? SWSD already wastes a HUGE amount of screen space, why wasn't the AI summary put on the side under Track Time, or between the main title & description and the right-side options? Most users don't have very large monitors dedicated to a single app… the basic blue "AI…
Every IT team handles incidents—but not every team has a consistent, efficient way to resolve them and prevent them from happening again. We’re kicking off a new ITSM Playbook webinar series, starting on April 28 with Episode 1: Incident Management Masterclass: Stop Reacting, Start Resolving In this live session, we’ll…
It appears that machine lifecycles aren't updating consistently. EX: I purchase our firm’s computers through CDW, where the Discovery Agent is installed as part of our standard image. After installation, the warranty upgrades we purchase typically take a day or two to appear, so new devices initially show the default…
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