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Bell Notification for Requesters

Is there a setting to show the bell icon in the top-right corner like in the agent view? I user is asking if there is a way to have notifications on the Service Desk site instead of just receiving an email. Agents have this bell for notifications but I don't see an option in the settings to show that for the user view.

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jeremymayfield

No, there is no built-in setting to enable or display a bell icon for in-app notifications in the user (end-user/customer/requester) view of most common Service Desk platforms, unlike the agent view where it's standard for agents to have a bell icon showing real-time updates (e.g., new assignments, mentions, or ticket events).

joeybrown

Jeremy is correct! @ryanSAII this is a good idea though so I would recommend opening it up as a feature request and we'll try and add it to our portal work we are hoping to get to later this year.