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I wanted to try and integrate WHD into a few automations and I need an API Specifications file. I'm aware of the API documentation, but I'm looking for an XML or YAML formatted file that is just the API specifications and not the training piece. Does anyone know if that exists?
Hi All, Clean install (Hyper VM) Svr 2016 SQLE Svr 2022 WHD 12.8.2.1372 Installed, all setup, ran perfectly for 17 days... First 14 days were counting down the remaining full version trial days (perfectly normal) Days 15-17 it switched to the limited free version. Still working perfectly fine Day 18, Windows updates,…
Hello Is it possible to Open/Close a ticket with a past or future date/time via API? (I thought so because it is possible to adjust the opening/closing date/time on an existing ticket). i could not find any variable for Open/Close datetime to pas via API: https://documentation.solarwinds.com/archive/pdf/whd/whdapiguide.pdf…
Due to authenticating against AD/OKTA, we have the option to Show Password Settings disabled. However, after the upgrade to 12.8.7, techs can no longer save their profile without getting the error "The tech's old password is incorrect." Admin accounts have no problem, and I've had to take a couple techs in other…
We’re seeing and issue with Microsoft 365 email accounts with Microsoft Graph API Initially, WHD was requesting EWS permissions instead of Graph API permissions. We found this was due to missing parameters in our configuration and corrected them by adding the following:…
Hi All, I'm not sure if this is the correct forum, but I thought of posting it here to see if anyone can help. We have an instance of WHD with a database over 150GB, which is somewhat massive compared to the rest of our databases. We've narrowed it down to the email_data_object table, which seems to be storing the raw…
Hi everyone, We would really appreciate it if notifications for “Problem” tickets could also be triggered when the group field is set or changed, and not only when an assignee is added or updated. This enhancement would help our team identify and respond to problems more quickly — especially in cases where a ticket is…
Any idea when or if we will ever be able to disable the yellow ribbon that pops up when an update comes out? Many of our higher ups are not fans of this and we don't always update the day of, and we seem it would be better off disabled. Anything in the future regarding this as an option? Anyone else find this as much as of…
We are using WHD to certain HR requests which may contain 'sensitive' information. At present all techs can search and see these tickets. How do I limit access?
We have approval process by location. The system seems to only allow one person per approval role. This causes an issue if that person is out of office. Is there away to allows more than on person to be able to approve a step?
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