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I can no longer edit 'bulk action's on assets. The button is greyed out, both for ones I have created and shared and ones I created but did not share. I cannot find any permissions that seem to pertain to this and we have'nt ran updates since this last worked.
I am facing an issue with one of my old Outlook data files. The PST file was created years ago in an older Outlook version, and I recently found out that it is in ANSI format, which has a size limitation of 2 GB. Now I want to migrate all my emails, contacts, and other items into a Unicode PST file so I can continue using…
I notice the Ticket endpoint sorts results based on 'lastUpdated' field automatically, but I couldn't find the right parameter to add it to the query. None of the following worked: &sort=-reportDateUtc &defaultSort=-reportDateUtc ¶ms[sort]=-reportDateUtc First time using this Web Help Desk product and its REST API is…
Hi, I want to get all the closed tickets sortedby /orderedBy "reportDateUtc"/"createdBy" from solar winds web helpdesk via API ? I tried this but it didn't work params = {"qualifier": "(statustype.statusTypeName = 'Closed')", "orderBy": "reportDateUtc DESC"} Thanks
Hello Is it possible to Open/Close a ticket with a past or future date/time via API? (I thought so because it is possible to adjust the opening/closing date/time on an existing ticket). i could not find any variable for Open/Close datetime to pas via API: https://documentation.solarwinds.com/archive/pdf/whd/whdapiguide.pdf…
I wanted to try and integrate WHD into a few automations and I need an API Specifications file. I'm aware of the API documentation, but I'm looking for an XML or YAML formatted file that is just the API specifications and not the training piece. Does anyone know if that exists?
Hi All, Clean install (Hyper VM) Svr 2016 SQLE Svr 2022 WHD 12.8.2.1372 Installed, all setup, ran perfectly for 17 days... First 14 days were counting down the remaining full version trial days (perfectly normal) Days 15-17 it switched to the limited free version. Still working perfectly fine Day 18, Windows updates,…
Due to authenticating against AD/OKTA, we have the option to Show Password Settings disabled. However, after the upgrade to 12.8.7, techs can no longer save their profile without getting the error "The tech's old password is incorrect." Admin accounts have no problem, and I've had to take a couple techs in other…
We’re seeing and issue with Microsoft 365 email accounts with Microsoft Graph API Initially, WHD was requesting EWS permissions instead of Graph API permissions. We found this was due to missing parameters in our configuration and corrected them by adding the following:…
Hi All, I'm not sure if this is the correct forum, but I thought of posting it here to see if anyone can help. We have an instance of WHD with a database over 150GB, which is somewhat massive compared to the rest of our databases. We've narrowed it down to the email_data_object table, which seems to be storing the raw…
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