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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Task Elements
Good Afternoon, We have a task with 9 elements. We would like to cc someone other than the tech when task 7 is run. So the tech receives a ticket but a client will also receive a copy of that particular ticket/task. Is that possible? Thanks in advance for the feedback.
How to get the latest ticket created by a user using the Ticket endpoint
I notice the Ticket endpoint sorts results based on 'lastUpdated' field automatically, but I couldn't find the right parameter to add it to the query. None of the following worked: &sort=-reportDateUtc &defaultSort=-reportDateUtc &params[sort]=-reportDateUtc First time using this Web Help Desk product and its REST API is…
New Interface??
Hey everyone. We are a long time user of Web Help Desk and wanted to get a look at Nextgen before deploying it so I stood up another server and was going to look it there. I installed it, but it looks the same. Did I miss something? I thought this would have the new interface on it. Do I have to enable it? Just wondering…
2 different installer versions???
Why are there 2 different versions of very different size for the new installer? Did I miss something? Last thing I want to do is re-run an entire upgrade process. Which is the correct installer?
Firefox
Any idea when firefox will be able to load helpdesk again? Its been years…. and the current version on RHEL still does not work properly.
Join Us Live: Web Help Desk Product Update on Feb 26
We’re hosting a live Web Help Desk Product Update on February 26, 2026, and the product team will be walking through the latest release and what’s ahead for the platform. In this session, we’ll cover: The January release and new modern UI Recent enhancements across Web Help Desk A preview of the 2026 roadmap and upcoming…
Adding Ticket content to an email message
Created an Action Rule under the Processes, then went into Action tab and Send E-Mail however do not see an option to add the content of the ticket into an email message. Any feedback would be greatly appreciated. Thanks.
Newer versions of macOS for WHD Server?
The longstanding system requirements (even the latest) still mention macOS 12.x (Montery) as the latest supported macOS, but that version went unsupported by Apple in September 2024, over a year ago. However, I was heartened by the release notes for WHD 2026.1 where it says that NextGen WHD is "Not supported for Sonoma,…
Where can we find more information on Nextgen?
I see on today's update that the NextGen framework is available. I would like to see more documentation on it, but my Google-fu is failing me. We are using SAML, so I can't upgrade to it just yet. Any idea on a timeframe for that availability?
The Next Evolution of SolarWinds Web Help Desk: Modern, Fast, and Future-Ready
We are thrilled to announce a transformative update to SolarWinds® Web Help Desk. This release marks a significant milestone in our commitment to the product, delivering a modern experience designed to streamline your IT operations while laying the groundwork for rapid future innovation. This is more than just a…