I notice the Ticket endpoint sorts results based on 'lastUpdated' field automatically, but I couldn't find the right parameter to add it to the query.
None of the following worked:
&sort=-reportDateUtc
&defaultSort=-reportDateUtc
¶ms[sort]=-reportDateUtc
First time using this Web Help Desk product and its REST API is terrible, I can't believe I cannot get the latest ticket created by a user.
Hope someone could help.