Created an Action Rule under the Processes, then went into Action tab and Send E-Mail however do not see an option to add the content of the ticket into an email message. Any feedback would be greatly appreciated. Thanks.
What version of WHD ?
We are using version which was updated last week. Thanks.
2026.1 - Build #2026.1.21384
Sorry, are you still having an issue?
What sort of content are you after?
You can only add variables or fixed text.
Yes, still can't figure out how to add the content of the ticket to the email message. Thanks.
On the Approval Process there should be a Print option which sends an email.
Content is quite fixed though.
You know how when you create an new ticket the content of the email message is sent via email. We setup "Request Types" and Action Rules to send email to certain email groups however when the tickets are open, the message only has the following information and not the whole content of a ticket. Please let me know if that make sense and I am on the right track or not. Thanks for your support.
Here is a sample of the content of the email message, however not every member of the groups is a tech to see the content.
So if we can just attach the ticket it would be great. Does this make sense? Thanks.
