I am an IT Manager for our school system, and am currently creating a custom dashboard for out technician team to more efficiently prioritize tickets and plan for our days. I like the module for 'Incidents by Priority', but would love the ability to change the color labels for the Low, Medium, High, and Critical priority…
* Granular Permissions and Flexibility We're working on adding more specific roles and permissions, and it would be helpful to have more flexibility in how permissions are assigned or restricted. * Improved 'Scope' Selection Instead of the current single dropdown under "Scope" when adding a permission, it would be nice to…
Sometimes we use the "Approval" step in a process more like a yes or no question. For example, when someone is terminated, we have an "Approval" asking "Did this user return their key fob?" However, even with a description on this approval step, sending it as an approval seems to confuse some users. If we could change…
Over the years, we have had many issues with the email features in Samanage ITSM and the many Cyber security tools out there that click on links that are meant for the end-user. Typically if the email from Samanage ITSM tool includes HTML with links, our email protection systems will click those links and thus it looks…
When we moved to ESM, we created a new Service Provider to work from, as our old instance was a bit crowded by junk data from other departments. Now that we're in ESM, we have this old instance along with our new Service Provider, and we don't have the ability to disable the old instance because it is the "primary" Service…
We currently (in web help desk) manually generate a notification to the person who requested the ticket - when the ticket is marked resolved. We would like to automate this process in SWSD but am not sure how.
We have Service Requests for Status changes (for HR) and permissions. We would like to be able to set up logic that would deny/close these requests that a team member submits for themselves. For HR, the manager needs to enter a Status Change request for a new position, raise, etc. If the Team members entered this…
Currently if we want to print out "Property of blah blah" on the QR code sticker we have to go into the asset list and select an item we want to print a QR code for and check the serial number box and hand type out Property of blah blah. It would be nice if while we were like in the details of an asset where it shows QR…
Currently, when you are filtering Incidents, you can only perform one "Title" search, where your Title word matches or does not match a word. We would like to be able to perform multiple "Title" search filters for multiple words.
It would be great if we had the option to create custom States similar to the ability to do that for incidents. This would help in a few different ways: * For example, we would split it up between L1 techs, L2 techs, L3 techs, Approved, Awaiting Approval and Draft. * This way you can tell the difference between someone…
It looks like you're new here. Sign in or register to get started.