It would be great if we had the option to create custom States similar to the ability to do that for incidents.
This would help in a few different ways:
For example, we would split it up between L1 techs, L2 techs, L3 techs, Approved, Awaiting Approval and Draft.
This way you can tell the difference between someone drafting a solution and one that needs to be approved
And the L1 techs only search through solutions that are made for them specifically and do not attempt to do a L2 solution that was meant for a higher level team. Or they don’t have to filter out the L2 solutions either.
- Same with our Software developers, they can have solutions meant only for their team
