averba.snoisle · I.T. Senior Systems Analyst · ✭✭✭✭✭

• Activity
• Posts17
• Comments9

Discussions

• 31

  Up
  Add Service Request Process Update Record option to add a Comment

  11 views 5 comments 31 points Most recent by caitken May 2025SolarWinds Service Desk (SWSD) Feature Requests
• 10

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  Preserve fields when converting from Service Request to Incident

  1 view 0 comments 10 points Most recent by averba.snoisle April 2024SolarWinds Service Desk (SWSD) Feature Requests
• 2

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  Approval logic for User Custom Field's Manager

  0 views 1 comment 2 points Most recent by havens1515 July 2023SolarWinds Service Desk (SWSD) Feature Requests
• 5

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  Ability to send approvals to department lead

  11 views 2 comments 5 points Most recent by qcd January 2023SolarWinds Service Desk (SWSD) Feature Requests
• 4

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  Approvals - add logic for what to do if Approver = Requester

  3 views 1 comment 4 points Most recent by davidbrodz October 2022SolarWinds Service Desk (SWSD) Feature Requests
• 5

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  Dynamic Form Logic in Convert to Service Request

  1 view 0 comments 5 points Most recent by averba.snoisle September 2022SolarWinds Service Desk (SWSD) Feature Requests
• 3

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  Ability to save drafts of incidents before submitting

  0 views 0 comments 3 points Most recent by averba.snoisle September 2022SolarWinds Service Desk (SWSD) Feature Requests
• 17

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  Add full branching functionality to Service Request Processes

  2 views 3 comments 17 points Most recent by havens1515 April 2022SolarWinds Service Desk (SWSD) Feature Requests
• 0

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  Ability to add help text to the Priority drop down

  0 views 0 comments 0 points Most recent by averba.snoisle March 2022SolarWinds Service Desk (SWSD) Feature Requests
• 2

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  Custom color coding logic for the Avg Time to Resolution dashboard widget

  0 views 0 comments 2 points Most recent by averba.snoisle February 2022SolarWinds Service Desk (SWSD) Feature Requests
• 13

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  Ability to update availability per Queue for agents

  0 views 1 comment 13 points Most recent by cmiller2018 November 2021SolarWinds Service Desk (SWSD) Feature Requests
• 3

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  More reporting and tracking options for manual time entry

  1 view 0 comments 3 points Most recent by averba.snoisle November 2021SolarWinds Service Desk (SWSD) Feature Requests
• 21

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  Ability to draft and test Service Request changes

  0 views 0 comments 21 points Most recent by averba.snoisle September 2021SolarWinds Service Desk (SWSD) Feature Requests
• 3

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  Ability to set custom tile widgets on the portal to open the link in current window instead of a new window/tab

  0 views 0 comments 3 points Most recent by averba.snoisle September 2021SolarWinds Service Desk (SWSD) Feature Requests
• 13

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  Ability to brand the agent platform interface

  0 views 0 comments 13 points Most recent by averba.snoisle September 2021SolarWinds Service Desk (SWSD) Feature Requests
• 7

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  Show typed characters button in password field at login page

  0 views 0 comments 7 points Most recent by averba.snoisle August 2021SolarWinds Service Desk (SWSD) Feature Requests
• 2

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  Forgot password account validation

  0 views 0 comments 2 points Most recent by averba.snoisle August 2021SolarWinds Service Desk (SWSD) Feature Requests