Add another option to the Update Record drop down to add a comment to the ticket with a defined/'canned' text. Ideally you would also be able to use system and service request variables in the canned comment language.
This would be awesome. It would also be awesome if you could dynamically specific who the comment was from.
This would be a phenomenal addition to service desk functionality.
I would love to have this feature too, it has my vote!
Yes, this is what I am looking for. Currently, it only allows for the description but that can be overlooked. It would be great to immediately have a private comment or note posted somewhere for the assignee to see rather than a task in certain situations.
Agreed with significant need for "Add Service Request Process Update Record" in general, as this limitation specifically is a number 1 cause for roadblocks preventing me from applying automations in Service Catalog Request Process workflows. Such as updating record for approval task, to automate time based condition, for update record action to reassign approval to back up approval group - triggered by x days approval pending completion. And in deed a great idea for update record in Process Workflows for ability to add comment- as among many beneficial opportunities if automation rules were applicable in service catalog and not just service desk- especially since service catalog items are directly tied to the service desk config (categorization, land in incidents view when submitted, and can be converted to and from service request and incident)
