Comments
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A work around to deal with this issue that is available today is to go to Setting -> Global Settings -> Service Desk Settings -> Inline Edit On Service Catalog Items (toggle this to off)
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Yes, this is a huge issue for us as well because it creates orphaned processes steps, groups, approvals etc. that have no active person assigned. I don't know if we would utilize step 1 proposed, but the ability to at least replace the disabled user with another on all things would be a huge time saver.
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Would also be useful to have the option to have a public note as well so the requester knows that their request was declined
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My Tickets portal view: Add date column to My Tickets view, displaying the date tickets were submitted. Add a Sort By function to sort tickets by most recent activity. Add a line or two preview of the text of the Description, maybe under the Headline.
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This branching functionality also needs to be able to go several layers deep.
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I do agree! I am so excited about the new Dynamic Forms and Field Logic in Service Requests!
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Yes!!!
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In addition it would also be useful to have a designated group of users (Directors, CEO, CFO etc.) that also can be set to bypass approvals or to auto approve requests.
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I have the same issue. I have enabled the feature in Labs, but I don't have a Stop or Restart button/option in my Process tab. I only see the warning, no way to stop or restart.
