Aakhib

How do I alert the techs when the ticket is in queue or any update on the ticket.

Answered Closed 262 views 2 comments 0 points Most recent by percyplant December 2020Web Help Desk (WHD)

How do I create dashboard without headers in WHD??

Answered Closed 133 views 1 comment 0 points Most recent by j_a_catlin August 2020Web Help Desk (WHD)

Need help with reporting in webhelpdesk

Question Closed 71 views 0 comments 0 points Most recent by Aakhib August 2020Web Help Desk (WHD)

How to make the status flow mandatory

Answered ✓ Closed 378 views 1 comment 0 points Most recent by percyplant August 2020Web Help Desk (WHD)

I need to Pull report only with the Parent Category

Answered ✓ Closed 257 views 1 comment 0 points Most recent by neomatrix1217 July 2020Web Help Desk (WHD)

How can I generate report for measuring SLA of each technician worked on one single ticket.

Answered Closed 406 views 3 comments 0 points Most recent by j_a_catlin June 2020Web Help Desk (WHD)

Schedule in ticket form under "Status and Schedule" tab

Answered Closed 188 views 2 comments 0 points Most recent by jstinson1 June 2020Web Help Desk (WHD)

Generate forms in Webhelpdesk

Answered Closed 124 views 1 comment 0 points Most recent by percyplant May 2020Web Help Desk (WHD)

Can I escalate the ticket wihtout assigning it to the team.??

Answered Closed 112 views 1 comment 0 points Most recent by j_a_catlin April 2020Web Help Desk (WHD)

Any body using status on specific ticket custom field

Answered Closed 279 views 3 comments 1 point Most recent by Aakhib April 2020Web Help Desk (WHD)

Need to hide status types

Answered Closed 138 views 1 comment 1 point Most recent by tony.johnson April 2020Web Help Desk (WHD)

Solarwinds Alert Integration

Answered Closed 79 views 1 comment 1 point Most recent by j_a_catlin April 2020Web Help Desk (WHD)

Sync Custom field of NPM with Custom field in Asset in WHD

Answered Closed 356 views 1 comment 1 point Most recent by j_a_catlin April 2020Web Help Desk (WHD)

Request Type field hierarchy should let me save the ticket when not filled

Answered Closed 168 views 5 comments 1 point Most recent by percyplant April 2020Web Help Desk (WHD)

How to I customise New Ticket View.??

Answered Closed 333 views 2 comments 0 points Most recent by percyplant April 2020Web Help Desk (WHD)

My Tickets does not show all the tickets unless I click on search. Please help!!!

Answered Closed 491 views 2 comments 0 points Most recent by Aakhib March 2020Web Help Desk (WHD)

Limit in Invoicing, please help!!!

Question Closed 81 views 0 comments 0 points Most recent by Aakhib March 2020Web Help Desk (WHD)

URGENT!!!! - What does task Run = mean in action rules...Please help

Answered Closed 590 views 4 comments 0 points Most recent by Aakhib March 2020Web Help Desk (WHD)

Restrict ticket visibility till the approval is complete.

Answered ✓ Closed 300 views 1 comment 0 points Most recent by kellytice March 2020Web Help Desk (WHD)

Is it possible to block any type of edit if the request is still not "Approved"

Answered Closed 247 views 1 comment 0 points Most recent by kellytice March 2020Web Help Desk (WHD)

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ITIL as Modules and naming convention

0 views 0 comments 0 points Most recent by Aakhib March 2020Web Help Desk (WHD) Feature Requests

How do I keep one Request type in all the tech groups.??

Question Closed 115 views 0 comments 0 points Most recent by Aakhib March 2020Web Help Desk (WHD)

Java error when clicking on creating new tech permission

Answered ✓ Closed 456 views 2 comments 0 points Most recent by Aakhib March 2020Web Help Desk (WHD)

Aakhib

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