Aakhib

Hope this helps.. I have modified the whole look of web helpdesk.. I have edited the style.css content with the colour I need.. C:\Program Files\WebHelpDesk\bin\webapps\helpdesk\css\whdStyles.css open the file in notepad++.. Find and replace the colours,fonts. etc.. From the below path change the logo- Put your image but…

followed to this.. I have kept the refresh to 5 minutes.. but the tickets only populate in dashboard but not in the queue.. I mean I have to go to search and click search without any parameters to see all the tickets.. Is there a way that all the allowed tickets be on the page after the refresh is enabled??? 

Any Solution to this after a year.. I see the last response is Jan 2019. The page does not populate the tickets automatically.

Thanks Much... I really appreciate the efforts.. My point of actually asking this was coz I have a requirement where "The Parent should update when the child tasks are either resolved or updated" And hence I was looking for a way in which I can specify an action rule as when the last task or the child is closed the task…

OK .. I will create a custom field with other options for further categorisation.. But I want this custom field to appear right below the request type and followed by subject field and request detail.. How do I customise this view as a whole.. also I want to remove the "Recipients" part from the ticket view. Is it…

Followed to this. Can anyone tell or have tried to generate report to measure the time in between status of the tickets. Any other idea you can give. Please help.

Were you able to find a solution for this?? I am also trying to refelct the attributes from network switches, such as serial number Last Boot time etc.. Please guide. Regards Aakhib

I see this discussion is from 2017... BUT now I am in this stage now.. I have spent my head on this for 5 hours.. Working on tweaks in SQL which should similarize between WHD and NPM but I am no where.. I could only see few unimportant and stupid fileds. I want things like serial number and Last boot information of the…

Does anyone.. or have anyone tried to change the shapes... Not Pie or horizontal bar.. I need something more like graphs or counters. or any ideas possible

No.. That is not the case.. I understand that tickets assigned to particular group are not visible to other group members. I am talking about as soon as the ticket lands in the queue, it should show the count in the group tickets or is there anyway which can alert (Like a pop up or ding or highlighter) which should…

Any update on this.. Please update. I need this feature. 

Any more details if you give.. How did you do it and what are the tips for the latest version. This 2020 and I see this post is 2017.. Any guidance to the new bees like me. PLEASE!!! @"bknight" 

I think my question was confusing.. The response you have given is for "How to run task". Sorry about the misdirection. My question is actually about action after the criteria. If a issue type with CAB is set to trigger a set of task and its elements. I need to set the criteria is "taskrun = or>= or <=" same thing Appears…

I see this post is 4 years old. any progress on this part, feature enhancements upon requests. Any workaround and if yes.. Please share the detailed steps please.. Much help and greatly appreciated. @"kellytice" @"typhoon87" @"mr_typhoon" @"[Deleted User]" @"gbonetti" 

So you are saying is.. We cannot save or submit a ticket if the sub-type is not defined. Is there any way to break this cascading.

This was happening coz of the daemon engine was set to "none" I changed it to "Background" and it worked like a charm. And I understand not many people engage in these discussions. Hopefully someone get help from my solution above

12.7.1

Here is an idea I can think of.. In action rules.. If the status is this generate email. Set your template there. Guess this works

Under advanced search there is this. if not this under priority you have 3 color codes.. first one you can use to alert NOT ASSIGNED and set the timing. 

I don't think it is possible. But one possible way is to give them Ticket import permission, in that way they can fill the template with the request type semicolon delimited and which will eventually create a request type based on semicolon delimited.. Also you need to keep in mind about the custom field if any,and add…

First of all, there is no app from solarwinds to android. This is a 3rd party software. For this use, IP address with port number username and password. If HTTP use 8081 and uncheck SSL. If HTTPS use 8443 with SSL check. Make Sure both the application and mobile is in the same subnet. Regards Aakhib

Hello I see this post is 4 years old. Can anyopone trell me if they have progressed to this particular topic. I need more than pie chart and horizontal bar. I want graphs,Blocks,Vertical boxes. 

I am getting similar kind of error when I am creating tech accounts and trying to login. It is validating the authentication but doesnt not load the dashboard or the profile in the application.

Any Ideas or thoughts on this Please.. This requirement is coz our front end team is not so quick or I could say dumb or even lazy to umderstand the look or setup.. I want to give them the spoon myself.

So?? Were you able to find why and how did you fix it. regards aakhib

Did you get any response or solution for this??