Solarwinds Alert Integration

Aakhib

Hello All,

Can any body tell me how I can set a delay in creating the ticket from the alerts coming from NPM or SAM or NCM.. 

On NPM in alert trigger condition,there is an option to create a delay but policy wise we are not suppose to set this option, but on the helpdesk end it is creating 100 tickets. Almost every alert is getting reset within 20 mins. so the ticket is created and gets resolved. but there are like 40 tickets in a day like this. 

Can anyone help please. 

regards

Aakhib

j_a_catlin

Instead of using the integrated setup, you could potentially use the email alert function.  I don't believe there is a way to delay a triggered alert from creating a ticket due to the manner in which the WHD alert integration functions.

Options potentially as a work around are to create a filter for the noisy alerts that need a delay and to set actions for those to send emails into the system at the delayed interval desired, or just use the email action instead of integrating.

Adding a feature request to have an Orion action generate tickets in WHD based on a trigger action instead of just any trigger like it can with service desk or service now would be my best recommendation to get it to work the way you want.

-j_a_catlin

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