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My Tickets does not show all the tickets unless I click on search. Please help!!!

@kellytice @typhoon87 @fluffy_midnight @percyplant

I mean, when new tickets are created it should appear in the tech groups automatically when the refresh is set to 5 mins if I understand correctly.. But that is not happening. Every time a tech "logs in" he needs to click search at the start of the day and also click search to populate new tickets. Am I missing something??? Please guide me.

Regards

Aakhib

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kellytice

You may want to open a Tech Support ticket on that problem but here's a couple of info points and a couple of things to check:

If you're talking about the view under Tickets -> Group Tickets or Tickets -> My Tickets, then yes those should be refreshing (by default) every 5 minutes.

Are you seeing that behavior with multiple web browsers (e.g. Chrome and Firefox) or just one of them?

One possible cause of not seeing all the tickets: Tickets will only show up in the Group Tickets view, however, if the Tech that is looking is in the Tech Group related to the Request Type of the tickets. So, If i have the Request Type Hardware Problem defined, and it is assigned to the Desktop Support Tech Group ... If a Tech that is only in the Server Support Tech Group logs in he or she will not see those "Hardware Problem" tickets on that Group Tickets page.

Aakhib

No.. That is not the case.. I understand that tickets assigned to particular group are not visible to other group members.

I am talking about as soon as the ticket lands in the queue, it should show the count in the group tickets or is there anyway which can alert (Like a pop up or ding or highlighter) which should indicate the new ticket.. or atleast the count should increase.

I understand this is complicated to pop up or highlight.. But the refresh should not be defined, it should happen instantly.

Regards

Aakhib