Restrict ticket visibility till the approval is complete.

Question

I have a process where.. The ticket goes through an approval process and lands in the assigned group, But the problem is When the ticket is raised and still in the beginning phase of approval it gets assigned to the tech group. Can this is halted till the entire approval cycle is complete??

@kellytice @typhoon87

Please guide!!!

kellytice · Accepted Answer

No, there is not an option to hide it. Hmmm.. it might be possible to do something where initially the request goes to a Tech Group with no Techs (so that no Techs get notified) and then you could create an Action Rule that says: * to only trigger if the condition was not true before * Condition: when Status is Approved AND Approval Process is * Action: reassign the ticket to Two caveats to this approach: * this solution would not easily scale well if you had a bunch of approval processes since it would be a bit of work to set up all those Action Rules * the ticket wouldn't actually be hidden ... it just wouldn't be initially showing up in their Tech Group's list of tickets...but the Techs could still see it if they searched for it or if they made a query to show all tickets or something.