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I was notified by staff that they are no longer getting emails, as of 3/1, when their group is assigned a task in a process. I am still getting notifications so I'm wondering did something change with Task Users no longer being able to receive notifications? Just looked at the Roles and Permissions and I didn't see…
It appears that machine lifecycles aren't updating consistently. EX: I purchase our firm’s computers through CDW, where the Discovery Agent is installed as part of our standard image. After installation, the warranty upgrades we purchase typically take a day or two to appear, so new devices initially show the default…
Hey Thwack, I'm trying to get an Automation to post a comment onto a ticket automatically but it keeps erroring out. I have duplicated the process integration exactly from how I have one in a runbook that works flawlessly so I'm unsure why this one is not working. I've included screen shots of the Process Integration from…
I want to set up the SD portal so the widget buttons I've created don't always open a brand new browser tab. How can I do this?
I've created a custom image for the login page that has some directions included for users when they first sign in. It's a simlpe "click 'Forgot your password' to get started" directive, but the image isn't autoscaling based on the screen resolution. It's fine on my wide desktop monitor, but my laptop (which most users in…
For instance, say I have an Access Request form that has an Access Category dropdown field and an Access Details text field, would it be possible to fill those fields by appending the values to the URL for the form? Something…
We have an ESM setup where IT and a non-IT dept will be using the the SWSD platform for managing separate tickets. As IT we'll have some but not all IP based assets, but the non-IT group will need to manage a lot of non-IP units. What we need to figure out, is how to either create a custom form that can be used for asset…
I'm trying to configure a process automation that updates Service Catalog tickets with a custom field (Ticket Title) and the Requester (I.E. "Hardware Form" becomes "Hardware Form - {{Broken Monitor}} For {{Tim Jones}}"). However, every time the ticket is submitted, it automatically updates the State to "Resolved" for no…
Looking through the email logs I can see delivery problems emails from the service desk are being bounced by Mimecast and anti-spoofing rules. Emails are coming from eu-west-1.amazonses.com rather than from our in-house exchange server. Has anyone else had this and how did they safely get around this?
is it possible to add a reminder notification for a purchase payment date (note the purchase is in the contract)
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