The new 360 report released today in Labs in Service Desk provides service management teams with a powerful tool to track and analyze performance metrics, offering valuable insights and actionable recommendations to enhance…
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SolarWinds Service Desk product forum for getting started, asking questions, and resources to help you get the most out of Service Desk.
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Newsroom
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May 18 Release for SolarWinds®︎ Service Desk: Customized Runbook Fields, Approval Reminder Notifications, and General Release of Broadened Search Scope for Generated Suggested Solutions
Customized Runbook Fields for Greater Accuracy and Efficiency We're excited to launch an enhancement to the runbooks feature in Service Desk that helps improve resolution and tracking accuracy by allowing customizable fields… -
What We're Working On (April 10, 2025)
Recently Released Strengthening the ITSM Core Data masking for system fields November 24 Improved My Profile page January 12 Custom field data masking (Premier Plan) January 12 Custom fields searching, sorting, and...
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How can we avoid multiple tickets being created for hourly server alerts sent to support@****.samanage.com? 0
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