Customized Runbook Fields for Greater Accuracy and Efficiency
We're excited to launch an enhancement to the runbooks feature in Service Desk that helps improve resolution and tracking accuracy by allowing customizable fields…
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SolarWinds Service Desk product forum for getting started, asking questions, and resources to help you get the most out of Service Desk.
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What We're Working On (April 10, 2025)
Recently Released Strengthening the ITSM Core Data masking for system fields November 24 Improved My Profile page January 12 Custom field data masking (Premier Plan) January 12 Custom fields searching, sorting, and... -
April 6 Release for SolarWinds®︎ Service Desk: Field Mapping of Triggered Incidents, Power BI Custom Field Enhancement, and New Match Serial Number Option for Asset Management
Better Together: Simplifying Workflows Between SolarWinds Observability and Service Desk This month we’re releasing an enhancement to help improve how our products work together – field mapping of triggered incidents from…
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Searches or other alerts for PII in Incident title, description, fields, comments, or attachments? 0
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