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Hello everyone, I am currently developing a bidirectional ticketing integration with SolarWinds Service Desk (SWSD) that supports full CRUD operations. For the configuration phase of this integration, I need to dynamically populate dropdowns with the available Ticket States and Ticket Priorities from a connected SWSD…
We have found a number of emails that I would expect to have generated Incident Tickets, didn't. I'd like to see why they didn't. Is there a place where I can see how an email was processed and why it didn't get created?
I have automation rules that seem to have stopped running consistently. Is there a way to trigger them manually for testing?
I recently added an agent to an HP Laptop that was connected to an HP Thunderbolt Dock, and connected to the dock was an Ethernet connection and two external 27" monitors. the Laptop, the Ethernet Connection (IP), and the Two Monitors were captured. But the Dock was not. How do I get the Dock captured as well?Specifically…
Hi Need a help on API integration on SWSD. when I GET https://api.samanage.com/users.json it gave me 401 error. Need your help in this regards. we have a multi-tenant environment
I am making a Powershell script to add hardware items from a spreadsheet to Solarwinds Service Desk Assets. In making my test script, I try to write a test item via POST request to the other_assets.json with the following script, but I receive a 422 error. Can you please help verify I am providing the correct input? —…
We are in the process of importing our old help desk tickets into SWSD using the REST interface, and so far things have gone well. We are trying to import these as closed tickets and there does not seem to be a way to import a new ticket with any status but New, so I thought I would update the ticket after creation, but I…
I was just wandering if there is any option to generate discovery agent as per the organizations(sites) created inside account. These will benefit for us to have clear asset details for records.
We’re wrapping up the year with our final SolarWinds® Service Desk quarterly update, and we’d love for you to join us. This live session is your end-of-year look at what’s new, what’s coming soon, and how your feedback continues to guide the future of Service Desk. Our product team will walk through the latest…
I am making a ticket template that it would be beneficial to have the ability for the incident requester (who is at task user status) be able to see that others on the ticket are completing their tasks. Is this possible? Obviously I can see the progress, but for this particular ticket type, the requester would benefit from…
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