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Is there a way to have a collapsible, hidden/redacted, an entry in a solution? What I'm thinking of is something I've typically seen in message boards. Someone has code or an explanation that is lengthy and will use the collapse feature to keep the post/entry short until the user clicks it.
Hi, Does selecting groups as part of the assignee scope automatically include members of the group. i.e. if the scope is set to "Desktop" but the ticket was assigned to Jon Doe (a member of Desktop) would this be included?
I need to create an automation to set a specific action when an incident was resolved only by an agent. Is there a way to use Resolved by or Resolution code fields?
Hello, We'd like to display a custom field on the 'New Incident' page that's accessed from the Portal; so our clients can submit an issue and include additional information. It seems Dynamic Form only shows the custom field on the Platform side. How to modify the Portal's 'New Incident' form?
In SolarWinds Service Desk to fetch the incidents and changes entities we are using the below mentioned APIs. 1. Incidents - https://api.samanage.com/incidents.json 2. Changes - https://api.samanage.com/changes.json Now along with this API we are passing the filter param with the updated_from as the key and the value as…
Hello everyone, I’m currently preparing for the SolarWinds exam and would like to ask for guidance from those who have already passed. I’ve taken the exam multiple times and noticed that most of the questions are scenario-based, especially around troubleshooting and best practices.
We’ve got a live session coming up that’s focused on one of the biggest day-to-day pain points for Service Desk teams: switching between tickets and remote support tools when issues get complex. On Feb 17, we’re hosting Stop the Swivel: Integrating Remote Support for a Seamless Service Desk Workflow, where we’ll walk…
I am looking for a better text editor or an ability to link to an external editor like MS Word. We are finding that many of our pre-existing word documents do not come over well when added to solutions module. We are also finding that when we attempt take a resolution to an existing incident and save that to the solutions…
We have about 240,000 ticket in our ITSM system. How long do you think the down time will be converting to ESM? How long did it take for yall to convert?
Is there a way for those tech license to mark themselves as out of office and auto forward tickets to their coverage? Our help desk team has to manually assign certain tickets but they don't know when users are out of the office. It would be great for techs to be able to manually assign a delegate when they are out of…
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