Busy service management teams have a long to-do list and adding new agents to help with overwhelming workloads is often at the top. However, the lengthy process of purchasing additional licenses can make things even more…
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SolarWinds Service Desk product forum for getting started, asking questions, and resources to help you get the most out of Service Desk.
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SWSD September 29th: Group Assignment Fields, Incident-Specific Survey Results, New Software Management Functionality – and More!
Understand and Optimize Team Processes Like Never Before with the Help of a New System Field: Group Assignment There are endless ways to structure service management teams and agents. Often, agents will be members of multiple… -
SWSD September 15th: More Features for Enterprise Service Management (ESM) – Duplication of Service Providers, Ticket Forwarding Customization & Reporting, and More
Streamline and Simplify Expansion Into Other Departments with Duplicate Service Providers IT teams are not the only teams who receive and manage requests; many teams across an organization, like Accounting, Facilities, Legal…
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Automate ticket creation through specific service catalog from filtered email received through support dropbox 0
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