Web Help Desk (WHD)

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Announcing Web Help Desk 12.7.4

nshah

We’re excited to announce the general availability of SolarWinds® Web Help Desk® 12.7.4, which includes enhancements to improve security, integrations, and the overall usability of Web Help Desk. This release includes the…
- 23 Feb 2021
What We're Working On for WHD (Updated: January 1, 2020)

solarwinds_worldwide_llc

WHD 12.6 has shipped and we're hard at work building the next release. Here's what we're working on, in no particular order: iOS Application updates (create Ticket, re-assign ticket) Modern authentication support…
- 1 Jan 2020

Forum Thread List

Answered

How to set a ticket to change status after a given time? 0

128 views

6 replies

Latest 1 day ago
by gchristian
Suggested Answer

Can Clients see notes added to a linked child ticket? 0

56 views

3 replies

Latest 2 days ago
by l.vanpelt
Answered

Bulk remove multiple assets from client 0

158 views

5 replies

Latest 2 days ago
by cchambersCAP
Suggested Answer

Remove / Delete asset locations from WHD 0

351 views

6 replies

Latest 2 days ago
by cchambersCAP
Not Answered

Notes in email with limited ticket fields instead of the full ticket details 0

19 views

1 reply

Latest 2 days ago
by cchambersCAP
Not Answered

column mismatch error 0

94 views

3 replies

Latest 3 days ago
by leos
Not Answered

Room Booking 0

129 views

3 replies

Latest 5 days ago
by adatelist
Not Answered

Built-In tools WHD Assets - any add-ons available? 0

48 views

0 replies

Started 7 days ago
by SeekerJ
Not Answered

Creating Parent/Child Task process for New Employee Access 0

31 views

0 replies

Started 9 days ago
by leos
Not Answered

Tasks vanish after saving 0

22 views

0 replies

Started 9 days ago
by sebutcher
Not Answered

Getting inundated with Emails from WHD Email with the subject "Error Processing E-Mail" 0

29 views

0 replies

Started 10 days ago
by DReid
Suggested Answer

WHD Asset Inventory reappears next day after deletion 0

104 views

3 replies

Latest 16 days ago
by percyplant
Suggested Answer

Can you add a custom field on the Parts & Billing section of a helpdesk ticket? 0

50 views

1 reply

Latest 16 days ago
by percyplant
Not Answered

Ticket stuck in edit in another session 0

118 views

1 reply

Latest 18 days ago
by j_a_catlin
Suggested Answer

Is it possible to make clients have the ability to view other client's tickets in their history tab? 0

107 views

3 replies

Latest 22 days ago
by percyplant

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