Good Morning,
I have a tech account that was marked Inactive a few days ago as required internally. This account needs to be removed from all configuration set up as in, Tech Groups, Levels, Supervisor, backup tech, etc.
I have removed the account from all places possible (that I can think of). However, for request types assigned to one of the Tech Groups, if a ticket is reassigned, an alert pops up with the notification that: Could not send email, user is marked as inactive.
I am not sure what I am missing or where I missed the account, but any help would be appreciated to figure this out.
Thank you in advance.
