At this time, it appears there is just one service desk wide calendar function being used to check all change requests for all technicians which triggers conflict warnings whenever any two or more changes have overlapping days/times. For our operation, this feature is now meaningless and annoying. For example, I have one technician who submits PC replacement change requests which he schedules for himself and the end user, while I have another technician who submits change requests for network switch updates, and a third technician who is submitting change requests for server/software patching.
Each technician should have their own schedule, and I should be able to view those schedules when reviewing & approving change requests. Additionally, as the supervisor/approver for the group, I should be able to view all of their change requests combined into a single calendar view.
The fact that a PC change conflicts with a server maintenance project is meaningless and shouldn't be flag a conflict as it is today.
