The most recent content from our members.
The ability to make the plans in change to be mandatory fields
For Change Requests to setup say a File Share or a shared mailbox with a list of members it would be good to allow a list of validated E-Mail address to be supplied or like the Requester Input screens a dropdown of these which you can select multiple times. Want to move approves from another solution which has the…
We had an issue where we could not figure out why an approval was assigned to someone, when it never should have been. We couldn't see what the normal supervisor had their Out of Office set to (see my other recently created Feature Request for audit tab on Account screen) and the audit tab of the change ticket just showed…
Hi, Everyone, I am new to the SWSD. I am setting up change management first for our college, and I went through and set up a bunch of these under Setup -> Service Desk -> Categories -> Changes. However as I started building the Change catalog I noticed that the Category / Subcategory fields are not included in building the…
We have certain change records or service catalog items that have documents or instructions that need to be completed as part of the process. We would like to attach them to the catalog item for the user to download, complete, then reattach to the record as part of the process. At current, we can preformat other fields…
I'd love to ability to actually do something, anything with the approval/denial notes left by task users. The ability to forward them through notifications to the requester is necessary for this to even be considered an automation. Otherwise a user has to manually contact someone in the change management process to figure…
Currently, we are trying to automate sending out bulletins for when a Change is about to be implemented and post implementation tasks. It would be helpful if we could include the Start and End date/time for those bulletins. we could probably accomplish this with the {{incident_attributes}} variable being included but we…
When creating Form Logic for Custom Forms intended for Change tickets, the State is a System Field that is available for Condition Sets. However, custom change states are not selectable. The only selectable options for State are the Incident States. I'd attach screenshots, but the editor is telling me that PNGs are not…
I am developing a custom form for our change management process. Something we need to do is if a change ticket is moved into the Closed state, we would like to require change resolution fields be completed. I noticed that the State field is available, but the only options are clearly the Incident states. We would need to…
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