The most recent content from our members.
Have you ever heard someone say, “I’m too busy putting out fires”? What if the only way to get ahead of those fires was to make way for change—to improve the foundations and infrastructure to reduce the fires you had to put out? This episode will discuss the fantastical balancing act of maintaining operational excellence…
While IT handles layered problems and often speaks in acronyms among other technical terms, we’re also challenged to collaborate with other departments who seemingly speak in a different language. How can we bridge the gap and work towards the same organizational goals, unifying our strategies and operations? Join us as we…
To maximize the benefits of business technology, IT asset management (ITAM) should have a strong relationship with service delivery. Over the years, ITAM has evolved beyond a spreadsheet of laptops and devices into a discipline of IT that can directly impact the day-to-day experience for employees. Through automated…
For Change Requests to setup say a File Share or a shared mailbox with a list of members it would be good to allow a list of validated E-Mail address to be supplied or like the Requester Input screens a dropdown of these which you can select multiple times. Want to move approves from another solution which has the…
We had an issue where we could not figure out why an approval was assigned to someone, when it never should have been. We couldn't see what the normal supervisor had their Out of Office set to (see my other recently created Feature Request for audit tab on Account screen) and the audit tab of the change ticket just showed…
Hi, Everyone, I am new to the SWSD. I am setting up change management first for our college, and I went through and set up a bunch of these under Setup -> Service Desk -> Categories -> Changes. However as I started building the Change catalog I noticed that the Category / Subcategory fields are not included in building the…
We have certain change records or service catalog items that have documents or instructions that need to be completed as part of the process. We would like to attach them to the catalog item for the user to download, complete, then reattach to the record as part of the process. At current, we can preformat other fields…
I'd love to ability to actually do something, anything with the approval/denial notes left by task users. The ability to forward them through notifications to the requester is necessary for this to even be considered an automation. Otherwise a user has to manually contact someone in the change management process to figure…
Currently, we are trying to automate sending out bulletins for when a Change is about to be implemented and post implementation tasks. It would be helpful if we could include the Start and End date/time for those bulletins. we could probably accomplish this with the {{incident_attributes}} variable being included but we…
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