I love the response templates but was sad to see the limited variables available. i'd love to use custom variables to call specific field responses into the response template. One example is, we have a New User Service Request employees fill out to have a new AD account created. i use a response template to summarize their request for their supervisor when approving it. If i can pull responses to specific fields like the new employee's name, equipment selected etc, into the response template, it would be a major time saver and keep things consistent through the department.
