The most recent content from our members.
I know, I know, it is coming, but when? Ideally I would like to make a custom field we call "asset number" and chack that against the Asset ID entry in Active Computers within Assets so that our end users stop just typing PC or Computer in that field. Being able to match the number they put in with a known asset would give…
Hello, I'm curious if Service Desk has a Sandbox environment I can use for testing. Does anyone know?
Currently, incidents can only be deleted from the ticket queue/list view. There is no option to delete an incident while viewing the incident record itself. This creates unnecessary friction in normal administrative workflows. In many cases, an incident is opened, reviewed, and determined to be: Created in error A…
I am currently configuring custom forms in SolarWinds Service Desk and I am experiencing an issue where the custom forms I created are not appearing in the Service Portal. The category is active, and the form has been attached to the category. I have also enabled the option for the form to be visible in the portal and…
Chris Hegen posted about a similar idea, but I would like the option to have a custom field be used as the To: email address for an Ad-Hoc email. My team has informational emails that we are looking to send out as the final part of a Service Catalog process. Many times, the request is put in by someone else, so the option…
We’re wrapping up the year with our final SolarWinds® Service Desk quarterly update, and we’d love for you to join us. This live session is your end-of-year look at what’s new, what’s coming soon, and how your feedback continues to guide the future of Service Desk. Our product team will walk through the latest…
What's New? Agent Productivity Employee Engagement Audit & Compliance Agent Productivity Change Categories and Subcategories Automatic Round-Robin Ticket Assignment Redesign Main Menu in Labs 1. Change Categories and Subcategories Managing your change templates and records has never been easier than with the newly…
We're excited to announce our latest release for SolarWinds Service Desk. This update is packed with new features and enhancements focused on three key themes: strengthening your incident escalation process, refining the agent assignment workflow, and giving you more granular control over your platform’s security. Let's…
Please add the capability to create and/or change the Asset Status in Assets and/or the CMDB.
We had a great ask in the chat during our ITSM Customer Session at SolarWinds day, sparking the question: What are some learnings or best practices in terms of service catalog structure or knowledge base standardization that different teams have implemented in their own organizations? Some thoughts from the session:…
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