The most recent content from our members.
Chris Hegen posted about a similar idea, but I would like the option to have a custom field be used as the To: email address for an Ad-Hoc email. My team has informational emails that we are looking to send out as the final part of a Service Catalog process. Many times, the request is put in by someone else, so the option…
We’re wrapping up the year with our final SolarWinds® Service Desk quarterly update, and we’d love for you to join us. This live session is your end-of-year look at what’s new, what’s coming soon, and how your feedback continues to guide the future of Service Desk. Our product team will walk through the latest…
What's New? Agent Productivity Employee Engagement Audit & Compliance Agent Productivity Change Categories and Subcategories Automatic Round-Robin Ticket Assignment Redesign Main Menu in Labs 1. Change Categories and Subcategories Managing your change templates and records has never been easier than with the newly…
We're excited to announce our latest release for SolarWinds Service Desk. This update is packed with new features and enhancements focused on three key themes: strengthening your incident escalation process, refining the agent assignment workflow, and giving you more granular control over your platform’s security. Let's…
Please add the capability to create and/or change the Asset Status in Assets and/or the CMDB.
We had a great ask in the chat during our ITSM Customer Session at SolarWinds day, sparking the question: What are some learnings or best practices in terms of service catalog structure or knowledge base standardization that different teams have implemented in their own organizations? Some thoughts from the session:…
I would like to be able to import a Word Document or PDF to Solarwinds Service Desk Solutions and create a Solution. Article from the uploaded document. RIght now, doing a copy/paste from Word or a PDF breaks formatting, numbered/unnumbered lists, screenshots, etc. ...
While I already know how to Export a table of Incidents as a CSV, I want to be able to include Comments with them. My reason for doing so is because I want to analyze the documented steps of diagnosis and troubleshooting done on our tickets, and so much of that info is (for better or worse) only extensively covered in our…
customizable priority mapping between Solarwinds SAAS alert severity and SWSD incident priority.
This month, our latest release for SolarWinds Service Desk is focused on boosting your team’s efficiency and simplifying your most critical workflows. We're excited to introduce a powerful new integration for endpoint management, enhancements to our generative AI capabilities, and highly-requested updates that make…
It looks like you're new here. Sign in or register to get started.