The most recent content from our members.
I am needing a multi picklist user field for our Work Order incident form. I can create a multi picklist field but then have to define the list of users. Or I can create a user field but then I can only choose one user. I don't see how to create such a custom field.
Message / Text Display (Not Just Input fields) Would be good to have a field type of "Notice" or "Message" etc This would be to allow you to specify a message directly to the user about the expectation required from them in order for us to help them. For Example, if they selected * Category: Software * Sub Category:…
I have a custom text field where it's asking for an email address. However, the way that custom text fields currently work, the user can input anything and it will be accepted. I added "help text", but apparently that wasn't enough for my users. It would be nice if I could verify that this text fits requirements using a…
Sometimes there is a need to get a list of users from the requester to fulfil a request. For example, if someone wants a new Distribution List, you would want them to include a list of users to be in the new list. Or if someone is switching roles, you may want to know who is now reporting to this person. The only way to do…
It would be great if there was an ability to upload a form with variables in it, then when a Service Catalog item is used replace those variables with entries from the Service Request, and then be able to export the form (with the values entered, replacing the variables) to a word document or PDF. For example, our finance…
This would allow the field to be used on things such as a new employee onboarding request and have them select from a list of existing departments.
I am trying to use custom fields in an automation rule but they don't seem to work. Use Case: We have a catalog request template for new hire onboarding. We would like to append the employee's name to the generated catalog request. When we try to reference the custom field names, the request name just gets updated the…
Chris Hegen posted about a similar idea, but I would like the option to have a custom field be used as the To: email address for an Ad-Hoc email. My team has informational emails that we are looking to send out as the final part of a Service Catalog process. Many times, the request is put in by someone else, so the option…
I love the response templates but was sad to see the limited variables available. i'd love to use custom variables to call specific field responses into the response template. One example is, we have a New User Service Request employees fill out to have a new AD account created. i use a response template to summarize their…
Fairly simple feature request - On custom forms (or incident forms, or service catalog forms, etc) there's often a need to display relevant guidelines or information for end users using the form. Sometimes the "alt text" is insufficient for this purpose. It would be nice to have a custom field type (essentially Rich Text…
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