The most recent content from our members.
Our latest SolarWinds Service Desk update is designed to empower ITSM teams to reduce manual overhead and innovate safely. This release delivers critical enhancements for managing data integrity and workflow execution across your organization. From the highly anticipated launch of Sandbox to the expansion of automations…
We have a large form in the service catalog and I don't understand why the checkbox field type always shows in the ticket, even when unchecked. When other field types are left blank, they don't appear in the ticket. I would like an option to hide any unchecked fields, as it can become difficult to read due to unnecessary…
We have catalogue items that can cover multiple categories depending on how our Users log the request. I attempted to get Automation rules to automatically change the default category depending on certain fields but since the fields only exist in a catalogue item and not a Incident or a form, They were inaccessible. I've…
Being able to utilize an existing service catalog process to create a new service catalog or ticket while pulling specified fields (custom as well) to auto fill in the newly requested ticket. Use case: Having HR onboarding service catalogs end process is to automatically create an IT onboarding Catalog pulling only the…
I am needing a multi picklist user field for our Work Order incident form. I can create a multi picklist field but then have to define the list of users. Or I can create a user field but then I can only choose one user. I don't see how to create such a custom field.
Chris Hegen posted about a similar idea, but I would like the option to have a custom field be used as the To: email address for an Ad-Hoc email. My team has informational emails that we are looking to send out as the final part of a Service Catalog process. Many times, the request is put in by someone else, so the option…
They pass to the task itself, but they show up as the placeholders in the email notificaitons
Message / Text Display (Not Just Input fields) Would be good to have a field type of "Notice" or "Message" etc This would be to allow you to specify a message directly to the user about the expectation required from them in order for us to help them. For Example, if they selected * Category: Software * Sub Category:…
I have a custom text field where it's asking for an email address. However, the way that custom text fields currently work, the user can input anything and it will be accepted. I added "help text", but apparently that wasn't enough for my users. It would be nice if I could verify that this text fits requirements using a…
Sometimes there is a need to get a list of users from the requester to fulfil a request. For example, if someone wants a new Distribution List, you would want them to include a list of users to be in the new list. Or if someone is switching roles, you may want to know who is now reporting to this person. The only way to do…
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