Seperate notification settings for group assignee notifications

Currently there is only the option to disbale notifications for "Assignee". With the new Group Assignee feature our agents are being spammed with emails due to their group memberships.

It would be helpful if we could seperate notification settings for Assignees and Group Assignees like do not send notifications to group if assignee is set.

Or at least have a new switch to disable group assignee notifications.

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SolarWinds Service Desk

service desk

notifications

settings

Status: None

Comments

ChuckZane

This is a must have as far as I am concerned. There is no logical reason for Assignee notifications to automatically include group assignee. I'm really surprised that this group assignee feature wasn't rolled out as beta-test function in Labs before being pushed to live production, so the users had a chance to test and provide feedback.

pabely

This gets my vote, this would make life a lot easier!