The most recent content from our members.
I love using SWQL for modern dashboard, classic dashboard widgets, alerts & reports but i hate having to switch back and forth between SWQL Studio and SolarWinds. So this feature request is to bring SWQL Studio into SolarWinds Platform/ SWOSH. This is kind of do-able when building modern dashboards, so why not bring it in…
Allowing tags for groups in the use case of tag a Group (or add to description) a keyword like 'Outlook' - Then if a user is searching through groups to assign a ticket, if they type the keyword/tag then it would show 'Application Support' group or whatever group is associated with that tag/description.
Based upon Apple Developers configuration framework: https://developer.apple.com/library/archive/samplecode/sc2279/Introduction/Intro.html Can basic settings of Require SSO and propagate the organization's account name in the settings payload. Example: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC…
On the Solarwinds documentation page about Service Desk>Incidents, there is a feature for bulk resolving incidents that are listed under the Related tab. The documentation states, "When resolving a ticket with related incidents attached, you will be offered the opportunity to add the resolution code to all incidents that…
Hey! I am trying to, in SWQL Studio, find where the SAM User Role setting is saved. I have checked every object indicating anything about SAM or APM, but cannot seem to find it. Does anyone know where this setting is stored? Screenshot of the exact setting below. Thanks!
I just opened a ticket and while connected to My Customer Portal, the Settings > All Settings view loose the format because of the Title of the ticket don't wrap.
I am looking for a feature that only allows tickets to be created from the portal but allow commenting via email. It seems that it is all or nothing and that is not realistic. We want to make sure we capture all the correct information when users create a ticket by filling out all the fields, but we want the convenience of…
Currently there is only the option to disbale notifications for "Assignee". With the new Group Assignee feature our agents are being spammed with emails due to their group memberships. It would be helpful if we could seperate notification settings for Assignees and Group Assignees like do not send notifications to group if…
The default currency on purchase orders is USD. Not all organizations that utilise Service Desk for purchase orders operate in USD. Often those who do the purchase orders overlook the currency and forget to change it from USD to CAD (the currency relevant to my organizations and country) and the purchase order does not end…
Would like to see some sort of functionality added in the following manner, used for On-Call capabilities. Suggestion: IT Service Agent User level profiles able to set a schedule (Day/Time) fields for on-call designation in Settings tab above/below Out of Office area. Method: Perhaps something akin to how we can schedule…
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