Notification to ITSM when a 'Dissatisfied CSAT' is received

whitecubeadmin

There is not proactive way to be notified of a dissatisfied CSAT being logged. 

There is the dashboard widget and filters, but that then means having to actively look out for these. Often by the time that this is noticed the moment has passed and maybe not worth while for the ITSM to contact the requester 2 weeks later.

So any way of proactively being notified of a dissatisfied response. Ideally we can toggle the switch on and then select the group/s and/or user/s that get notified.

Thanks

Faisal

tyler1

+1 for sure here!